Customer Service Project Manager

Tasha Adams

***** ******* ***, *********, ** ****5

216-***-**** *************@*****.***

SUMMARY OF QUALIFICATIONS

• Established administrative professional offering 12 years of administrative experience coordinating,

planning, and supporting daily operational and administrative functions.

• Highly focused and results oriented in supporting complex, deadline driven operations

• Passionate for building positive professional relationships

• Excellent organization, written and verbal interpersonal skills

• Proficient user of MS Office (Word, Excel, PowerPoint, Access and Outlook); Type 75 WPM.

EDUCATIONAL HISTORY

• Bachelor of Arts Degree, Communications, John Carroll University, Cleveland, OH, 2012

• Associate of Arts Degree, Fashion Merchandising, Bauder College, Atlanta, GA, 2004

• Associate of Arts Degree, Cuyahoga Community College, Cleveland, OH, 2001

PROFESSIONAL EXPERIENCE

06/2013-11/2013 Cleveland Clinic Consultant for Cancer Community Outreach

• Organized and registered over 400 women to sign up for mammogram screenings

• Researched and produced qualitative and quantitative reports for the breast cancer awareness initiative

• Created innovative marketing strategies to promote the Victory in Pink, breast cancer awareness initiative

• Communication liaison for the various partnerships

• Managed and trained volunteers

• Planned and coordinated the, Victory in Pink Gala; a celebration gala for women who participated in the

program

• Exceeded program goals and met all deadlines

03/2008- 09/2013 “THE WORD” CHURCH Executive Administrator to CEO/ Senior

Pastor

• Provided high-level administrative support to mega church pastor of over 34,000 members

• Conducted research analysis for creating job work force programs and at-risk youth programs

• Produced weekly and monthly quantitative data reports for member attendance, volunteer participation and

program evaluations

• Coordinated meetings and conferences for high level executives

• Accurately managed a confidential database containing over 34,000 member accounts

• Managed and maintained multiple calendars, executive schedule, appointments and travel arrangements

• Planned and developed creative marketing strategies

• Supervised and trained seventy-five staff volunteers

• Project manager for large scale events and outreach initiatives

• Proficient in all mediums of social media; Facebook, Twitter, YouTube, blogging

• Created and edited scholarly documents, letters and procedure manuals

5/2005- 6/2010 Progressive Insurance Customer Service Representative

• Answered multiple phone lines

• Provided excellent customer service to each and every customer

~References by Request

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