Sr Travel Agent

PHONE 570-***-**** • E-MAIL ***********@*****.***

susan duque

SUMMARY OF QUALIFICATIONS

Travel professional with solid background in SABRE GDS, QREX Plus, Employee Development,

Mentoring, Organizational and Time Management Skills, Bilingual

PROFESSIONAL EXPERIENCE

Sabre Holdings, Wilkes -Barre, PA 2001-present

Sr High Value Travel Counselor

Coordinate travel arrangements for VIP clients with reward reservations while

providing features and benefits of other travel related products such as AMEX Platinum Fine

Hotels & Resorts, International Airline Program, and Concierge Services.

Implement and propose booking platform by customizing and improving the

functionality of QREX by evaluating system, analyzing data and providing recommendations

to ensure problems are identified and solved. Monitor program performance after

implementation and suggest amendments to developers to streamline user application.

Cross train management and travel agent associates to ensure consistent and

professional approach to clients.

Respond to client inquiries, determining action required while negotiating resolution

with travel partners and consistent follow through.

Co-lead efforts in training new hires by providing technical expertise, evaluating

performance, and implement areas of opportunity.

Create itineraries, including multi-segment, build and updating PNR data, interpreting

domestic and international fare structures, and executing different pricing options, exchanges

and voids.

Monitor and sort global distribution system queues to maintain quality control.

Proven ability in diffusing difficult situations with clients, and acting as a liaison with

suppliers to ensure customer satisfaction.

Prepare and report finance adjustments by research and tracking of folios, invoices, and

refunds.

Maintain highest levels of professionalism working independently and in a team

environment to provide leadership, handle multiple tasks simultaneously while

organizing tasks effectively and working under time restraints.

Achieve client loyalty and satisfaction by problem solving, active listening and

assimilating and resolving needs and expectations.

PRIOR RELATED EXPERIENCE

PHONE 570-***-**** • E-MAIL ***********@*****.***

susan duque

1999-2001 Travel Specialist, STA Travel, Pittsburgh, PA

EDUCATION

1999-2001 Pittsburgh Technical Institute, Boyd Travel Institution, Pittsburgh, PA

Specialization in Travel and Tourism Management with concentration in Business

LANGUAGE SKILLS

Fluent in English and Spanish

PROFESSIONAL ACCREDITATIONS

Member, American Society of Travel Agents

Member, Institute of Certified Travel Agents

Member, International Airlines Travel Agent Network

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