Manager Customer Service

Simon Mah

Account Manager, Technical Manage Services ITWorksco

Markham, ON

********@*****.*** - 416-***-****

• Strategic, goal-oriented, efficient and talented skilled worker with 10 years of valuable experience.

• Strong account management and prospecting within SMB/Enterprise markets.

• Highly motivated, innovative, energetic, passionate, flexible, positive team player who thrives to exceed

expectations.

• Excellent problem solving and analytical sales/marketing strategies.

WORK EXPERIENCE

Account Manager, IT Manage Services

ITWorksco - March 2012 to Present

Account Manager, Technical Support Sales

-Selling IT Manage Services, Remote and Onsite Support Maintenance

-Conducting various prospecting activities, research and business development

-Established effective business meeting/relationships with all C-Level Decision Makers and understanding

business requirements.

-Produced over $300,000 in Sales

Account Manager, Technical Hardware Sales

Eurodata Inc - October 2010 to March 2012

Account Manager, Technical Hardware Sales

-Sold Grade A Tier 1 Computer Servers ( Dell, HP, IBM, Sun) Maintenance Support Programs/Solutions

-Managed over 50 SMB/Enterprise accounts

-Maintaining accurate records in CRM, providing forecasts and activity reports as required.

-Established effective business meetings with all C Levels.

-Account Management Monthly meeting with Fortune 500 Company

Account Manager, Broadband Enterprise Solutions

Radiant Communication Inc - November 2006 to October 2010

Sold Managed Services, Web Hosting, Hosted Exchange and Radiant Digital Services (VOIP)

-Implemented innovative selling strategies to prospecting multi location business customers with products and

services offerings of Radiant Internet Solutions. (B to B channel)

-Conducted meetings, quotes, proposals and presentations to C Level Executives

-Performed new acquisitions and up selling existing clients

-Managed over 100 SMB businesses accounts

-Re-seller of third party broadband/wireless solutions ( BELL, ROGERS, TELUS, TERAGO)

Business Sales Consultant, Internet Services and Web Applications, Rogers Business

Solutions

Rogers Communications Inc - October 2003 to September 2006

Implemented innovative selling strategies to prospecting new business customers with products and services

offerings of Rogers Business Solutions.

• Conducted cold and warm calling while provided product expertise to existing and new business clients.

• Attained a solid understanding of the small to medium business segment and tracked market trends and

opportunities within a B2B dimension.

• Performed acquisitions and promoted Internet services, web applications and digital services.

• Managed the accounts of over 100 SMB businesses.

• Exceeded sales weekly and monthly targets/quotas.

• Held the highest percentile from calls to sales conversion on sales team.

Portfolio Administrator

Mackenzie Financial Corporation - May 1998 to August 2003

Portfolio Administrator, Investment Management (June 2001 - Aug 2003)

• Performed cash management duties and mutual fund transactions for segregated funds to ensure all

segregated funds remained fully invested.

• Maintained trade blotters that detailed the daily trading activities of each Portfolio Manager.

• Executed the daily FMCNet electronic transfers to custodians of confidential trade information.

• Assisted the Portfolio Administration and Corporate Changes areas with the production of portfolio valuation

reports.

• Investigated weekly and monthly price variances in various managed counsel accounts.

Investment Service Representative, Customer Service

Mackenzie Financial Corporation - May 1998 to June 2001

Provided customer service and support to financial advisors and clients.

-Executed transactions and understood mutual fund industry policies.

-Researched and efficiently resolved any errors or discrepancies reported.

-Used various tools and resources available to meet company expectations.

EDUCATION

Canadian Securities Institute

June 2000

BA in Business Administration

Ryerson

1994 to 1998

SKILLS

Operating Systems: DOS, Microsoft Windows 98, ME, 2000, XP, Vista, 7 Applications: Microsoft Office

ISM (Information System Management) AS400, Connectwise Technology: EDI.CRM ERP Salesforce, Sever/

Storage, Manage Services

ADDITIONAL INFORMATION

Operating Systems: DOS, Microsoft Windows 98, ME, 2000, XP, Vista, 7

Applications: Microsoft Office ISM (Information System Management) AS400, Connectwise

Technology: EDI.CRM ERP Salesforce, Sever/Storage, Manage Services

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