Sales Customer Service

Tony Padilla

**** ***** *****, *********, ** ( Primary Phone: 219-***-**** ( E-mail:

************@*****.***

M&M Home Remodeling - Crete/Addison, IL: April 2013 to present

Positions Held: Outside Sales Consultant

. Quote estimates for exterior remodeling products

. Cover a large territory from Northwest Indiana to the

Northwest Suburbs of Chicago

. Meet with customers at their homes and review products and

services

. Negotiate contracts

. Track follow up with customer using Sales Tracker

. Counsel customers during the decision making process

. Responsible for developing new business

Skills Learned/Used

. Learned to measure and estimate jobs; learned to effectively

balance new leads while following up with

current customers during the busy season

Olthof Homes - St. John, IN: February 2007 to April 2013

Positions Held: Sales Consultant

. Manage community operations

. Train and develop new sales staff

. Prospect for potential clients with various marketing ideas

and special events

. Track follow up with customers and realtors via telephone,

email, social media and US mail

. Use database software such as Sales Nexus and Sales

Simplicity to keep records of prospects

. Counsel buyers from point of purchase, throughout building

process and to the point of closing

. Manage company marketing through social media such as

Facebook, Twitter and blogs

. Participate in Realtor relation efforts to increase traffic

. Organize and manage special events for realtors and

prospects

. Produce at a 1-in-6.5 conversion ratio

Skills Learned/Used

. Learned to sell various floor plans; the importance of having

extensive knowledge of our homes and the home building process;

learned the importance of networking with realtors and other local

businesses; learned how to survive in a struggling housing market;

learned effective negotiating techniques; provide customers with the

best possible customer service and care

Organizations

Sigma Chi Fraternity

. Held Scholarship Chair, Social Chair and Fundraising Chair throughout

fraternity membership

. Sat on scholarship, recruitment, initiation and fundraiser committees

for Sigma Chi Fraternity in addition to holding chairman positions

. Organized a fundraiser called "Derby Days," with all proceeds donated

to Children's Miracle Network

. Organized an on campus racial equality forum

Education

Ball State University, Muncie, IN

Major in Communications: Sales, Management and Promotions; Minor:

Marketing

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