Customer Service Sales

Michael Sauta

Brand Ambassador at OgilvyAction

*******.*****@*****.***

Summary

An experienced client advocate and customer service professional; I take ownership of each client interaction as

to understand the clients’ requirements, requests and goals enabling them to position themselves for success.

I constantly strive to meet or exceed personal and professional goals while attempting to create a sustainable

environment that allows for me to grow as a person and leader, in hopes of bringing positive change to my

community and clients I serve.

Experience

Brand Ambassador at OgilvyAction

July 2013 - Present (6 months)

Global Client Success Manager at ShiftPlanning Inc.

October 2012 - April 2013 (7 months)

• Advance and engage the sales efforts by building relationships with new and existing clients

• Manage global sales and support team of 6-23 enabling the company to provide a multi-layered support

channel to clients

• Assist in restructure and reorganization of sales and support teams through collaboration with the VP of

Sales, CEO and VP of Business Development within the company

• Attend trade-shows and community events in Canada and California to further support the sales and

marketing efforts

• Contributed in the re-branding and re-launch of a new overall platform, user experience and product

interface.

2 recommendations available upon request

Client Success Member at ShiftPlanning Inc.

January 2012 - October 2012 (10 months)

Built relationships with current clients

Customer Service to current and prospective clients

Reviewed current accounts for trends to support both inbound and outbound sales efforts

Generated sales based on qualifying organic leads

Provided one on one training and assurance to clients

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Hired and Trained new teammates while helping establish an office in San Francisco

Shift Manager at Panera Bread

July 2009 - October 2011 (2 years 4 months)

Assisted General and Assistant Managers with daily and weekly execution of product inventory, safety and

security audits and cash handling and safe awareness.

Tracked “PEGS” – Product, Environment, and Great Service to make sure shifts run smoothly and to

Panera’s standards.

Enforced Panera Breads policies and documenting violations of policy infractions

Provided excellent customer service

Assisted in all aspects of catering process; including maintaining current client relationships and procuring

new ones

Trained and tracked new associates in accordance with set guidelines

Ambassador/Event Manager at WBMX, Boston's Mix

March 2008 - June 2009 (1 year 4 months)

Created relationships with the Mix 98.5's Sales Representatives and kept in touch with them to ensure they

received everything they wanted out of their clients' appearances and that their clients were satisfied

Trained new Street Team members when they joined Mix 98.5

Represented 98.5 outside the station walls, and was the face of the station

Appeared at music, theater, business, and local events and created an enthusiastic and entertaining scene for

clients

1 recommendation available upon request

Promotions Director at Curry College

May 2006 - May 2009 (3 years 1 month)

Represented and promoted the radio station visually and vocally on campus as well as in the surrounding

community. In addition the department was responsible for organizing events and giving tours of the station

during Accepted Students Day and Open Houses. I personally booked local artists to perform on shows and

responsible for making sure the department works as one unit,

Board Operator and On-Air Host at WMLN-FM Curry College Radio

September 2005 - May 2009 (3 years 9 months)

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Prepared and organized set lists and program content for specialty show's each week

Operated the board during specialty show and sporting events

Responsible for making sure liners and Public Service Announcement's were played at correct times

Line Cook at Blue 22 Bar & Grill

October 2007 - June 2008 (9 months)

Trained New Employees

Prepared food orders for customers in a fast-paced environment

Customer Service Coordinator and Prep Hand at Twin Trees III Restaurant

February 2005 - March 2008 (3 years 2 months)

Handled customer orders, complaints, reservations, and personal credit card information, in a high-volume,

high-speed, challenging environment

Utilized superior customer service skills to ensure customer satisfaction

Helped prep and stock kitchen areas with needed supplies during and after heavy restaurant traffic times

Skills & Expertise

Customer Relations

Customer Loyalty

Event Management

Brand Loyalty

Customer Service

Promoters

Audio Engineering

Sales

Marketing

Radio

Broadcast

Education

Curry College

Degree: Bachelor of Arts, Communication, 2005 - 2009

Cicero-North Syracuse H.S.

Regents, General Education, 2002 - 2005

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Michael Sauta

Brand Ambassador at OgilvyAction

*******.*****@*****.***

3 people have recommended Michael

"An honest, dedicated team member and a true friend."

Bashir Ullah Khan, Customer Support Manager, EpicZone Tech, worked with Michael at ShiftPlanning

Inc.

"Michael has proven to be successful in a fast paced/high stress SaaS work environment, while building great

rapport with his customer base and utilizing his skills to help limit internal churn rates. His diverse

knowledge and ability to perform webinar training sessions to top-tier clients makes him a great asset to any

organization."

Kevin Fitzpatrick, Client Success Representative, ShiftPlanning Inc., worked directly with Michael at

ShiftPlanning Inc.

"Michael was a joy to work with. He is exemplary of "calm under pressure" and never lost his cool when the

pressure built up. He is very detail-oriented and always made sure our events went off without a hitch."

Kristen Fleury, Promotions Assistant, CBS Radio - Mix 104.1, worked directly with Michael at WBMX,

Boston's Mix

Contact Michael on LinkedIn

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Contact this candidate