Customer Service Manager
Resume:
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Personal Statement
If you are looking for a person who will bring fresh, new ideas to
the table then my team leading skills and passion to suceed will be
invaluable.
I have a practical and forward thinking attitude to tasks and lead by
example.
My fair and positive way of working with team members allows me to get the
best out of each individual and I believe that a team will only work well
together if every member has a specific role working to their strengths and
with the support from their manager.
I am open to new ways of working and I hope, given the opportunity, I will
become a good asset to your company.
Career Objective
I have a very positive outlook in life and hope to achieve my dreams and
aspirations of sucess within retail by pushing myself beyond my
expectations, learning all the skills you have to offer to further my
career and be proud of myself
and make others proud to.
Employment
Nov 2011 - present
Deputy manager, dorothy perkins
Pontefract
Responsible for:
. Managing shift, staffing, assisting the manager
. Supervising staff
. Payroll
. Customer service
. Training staff
. Health and safety
. Merchandising
April 2011-nov 2011
Concessions manager, Dorothy perkins
Bhs doncaster
. Managing shifts, staffing, assisting the dps manager
. Supervising staff
. Customer service
. Training and development
. Supporting the bhs team
Oct 2006 - april 2011
Deputy Manager, Dorothy Perkins
Responsible for:
. Managing shifts, staffing, assisting the manager
. Supervising staff
. Customer service
. Training and development
. Health and safety of team members and the public
Skills gained:
. Sims course (step into management), City and Guilds
. GNVQ Level 2 in team leadership & customer service
. Further in depth detail of management
March 2002 - Sept 2006
Sales assistant, Bedshop
Responsible for:
. Serving customers
. Finance
. General cleaning
. Taking in the deliveries
Skills gained:
. Ability to establish a good relationship with customers
. Learning all about the making of the trade
. Self-confidence
Jan. 2001 - Feb. 2002
Waitress & Housekeeper, Grand St Leger Hotel
Responsible for:
. Waitressing, bar work, serving customers
. Silver service
. Catering and assisting at functions
References
Miss Christine Moss
Dorothy Perkins
33 upper west mall
Frenchgate
Doncaster
Miss Sue Carroll
Dorothy Perkins
29-31 toll gavel
Beverley
North Humberside
HU17 9AA
Education
1994 - 1999 Edlington Comprehensive School
GCSE's :
. English C
. English lit C
. Maths D
. French D
. German D
. History D
. Science D
Other skills
. Clean driving license
Courses
. Sims course ( stepping into management) accredited award
. GNVQ level 2
. Food and hygiene certificate
Hobbies
. Outdoor activities, walking etc
. Keen Gym Enthusiast
. Traveling
. Cooking
. Family time
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Name: Miss Natalie Ellender
Address: 17 Gunhills Lane, Armthorpe, DN3 3EB
Email: ***************@*******.***
Telephone: 077********
D.O.B: 22/09/1982
Contact this candidate