Customer Service Sales

Kimberly Gail Abbott, MBA

Cell 812-***-****

**** *. **** **** **** Scottsburg, IN 47170 **********@*****.***

SELECTED AREAS OF KNOWLEDGE AND SUCCESS

Marketing Hiring Employee Evaluations

OSHA Health & Safety ADEA

Action Planning Interviewing Effective Communication

FLSA Gallup Employee Relations

Health Insurance Team Leadership Mediating

Performance Management Motivation ADA

Training & Development Goal Development

Supervision Recruitment

Compensation FMLA

CAREER HIGHLIGHTS

MainSource Bank 2007 to Present

Branch Manager II Madison, IN

Interviewed for open positions, made hiring decisions, recommended starting wages and yearly

salary increases. Performed coaching sessions, effectively communicated and trained on policy

changes, completed employee reviews and managed Gallup intuitive for the branch. Mentor to

new branch manager. Promote deposit and loan growth, develop new customers, sell various

bank products, supervise and provide effective sales leadership to the branch staff, ensure laws,

rules and regulations are followed, customer service, cross-selling, maintain effective account

relationships while maintaining a safe working environment for two locations with a staff of 7.

Mortgage Loan Originator Madison, IN

Analyze customer’s personal financial position and various financial data to sell the most

beneficial mortgage product to each customer. Review credit reports, debt ratios and loan to

value ratios to assure they are within the complex guidelines set forth by Freddie Mac, FHA,

Rural Housing and MainSource Bank. Develop and maintain relationships with past customers,

Realtors and branch staff to ensure a constant referral network. Complete auto, personal and

home equity loans.

Branch Manager I Hanover, IN

Interviewed for open positions, made hiring decisions and recommended compensation

increases. Performed coaching sessions, effectively communicated and trained on policy

changes, completed employee reviews and managed Gallup intuitive for the branch, maintained a

safe working environment with a staff of 6. Promote deposit and loan growth, develop new

customers, sell various bank products, supervise and provide effective sales leadership to the

branch staff, ensure laws, rules and regulations are followed, customer service, cross-selling,

maintain effective account relationships.

Empson Insurance Agency 2006 to

2007

Health Insurance Representative Scottsburg, IN

Prospect for customers, make presentations and close sales for health insurance products.

Create marketing materials and develop sales programs.

American General Financial Services (Springleaf Financial) 2003 to 2006

Branch Manager Clarksville, IN

Conducted annual reviews, gave recommendations for salary increases, interviewed and

selected candidates for open positions. Responsible for overall sales production of $5 million loan

branch, supervised branch and motivated staff of three to meet and exceed established sales

goals (loan volume, insurance sales, collection percentages and preparation of required reports).

Underwrote and approved mortgage and personal loans. Supervised and performed collections.

Established and maintained business contacts within local community

Financial Representative Seymour, IN

Processed and completed loan applications to meet sales goals. Closed mortgage and personal

loans. Made collections. Sold insurance products. Prepared monthly and daily reports. Trained

to become Branch Manager and was promoted in a minimal time frame. Ranked among the top

Financial Representatives in the district for insurance sales.

EDUCATION

Master of Business Administration

Human Resources – 2013

Applied Management – 2012

(Completed coursework for both Applied Management & Human Resources disciplines)

Indiana Wesleyan University

Bachelor of Science

Business - 2001

Indiana University

CERTIFICATIONS

Indiana Property & Casualty, Life, Health Insurance Licenses

ACTIVITIES

Alumni Association, Indiana University

Big Brothers Big Sisters of Jefferson County Board Member

Prepared to provide immediate and long term contributions

Contact this candidate