Manager Customer Service

Stefany Ide-Jones

*** ****** ****** ********, ** 37086

Cell: 615-***-****

*****.*****@*****.***

Administrative Assistant

Profile

Administrative support professional offering versatile office management skills and proficiency in Microsoft Office

programs. Strong planner and problem solver who readily adapts to change, works independently and exceeds

expectations. Able to juggle multiple priorities and meet tight deadlines without compromising quality.

Education

New Directions High School Sarasota, FL

Business Classes

Complete Computer Training

Keyboarding and Document Formatting

Communication Skills for Executive Assistants

Finance for the Non Financial Manager

Professional Office Procedures

Key Skills

Office Skills: Spreadsheets/Reports Event Management Front Desk Reception

Records Management Calendaring

Database Administration

Computer MS Word Windows

Skills: MS Excel

MS Outlook

Experience

AmeriChoice Brentwood, TN Assistant / Case Management Coordinator

Handled multifaceted clerical tasks (e.g., data entry, filing and completing assessments with members) as the assistant to the registrar and

admissions offices. Maintained database Quickly became a trusted assistant known for “can do” attitude, flexibility and high quality work.

Highlights:

Communicated effectively with multiple departments to maintain the best wellbeing for our members. Established strong relationships

to gain support and effectively achieve results.

Created the Pediatric Health Rick Assessment to be completed by the coordinating staff.

Created Excel spreadsheets for the coordinating staff to use to keep track of the work they have done, (e.g. Case Management Phone

messages, Health Risk Assessment Logs, etc.)

Champion Windows – Antioch, TN Service Manager / Admin. Asst.

As service manager I maintained schedules of the service staff, took service orders, and took inventory of incoming supplies. As

Admin. Asst. I helped the Window Installation Manager with ordering products, monthly and yearly inventory, getting jobs ready for

installers.

Kept a monthly schedule of jobs that needed services on, made sure all parts were ordered and kept in stock, and made sure that all

services were done in a timely matter and kept the customers happy.

Ordered new jobs, windows, doors, etc., online for the Manager, helped with inventory on all items including, windows, doors, siding,

caulk, nails, and other items needed in the business.

Helped get all jobs ready for the installers for the next day and also confirmed jobs.

T Mobile – Nashville, TN Customer Service Representative

As a CSR I answered all calls that came in to the call center through my line.

• I assisted the customers with payments, any problems they had with their phones and/or equipment.

• I helped the customers with adding new lines, changing their plans and adding minutes.

• I also was a floor walker at times to help other CSR’s if they had problems and needed assistance.

Bush Dental Care – Nashville, TN Dental Assistant

I assisted the dentist during procedures with clients.

• I would assist the dentist during procedures, (e.g. Root Canals, Extractions, fillings, etc.)

• I would sterilize all rooms after the procedures and sterilize all the equipment and tools used.

• I would help verify insurance and confirm appointments for upcoming days.

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