Customer Service High School

TYVONIA PHILLIPS

*** ****** ***** **, *******, ga 30311 H: 404-***-**** C: 404-***-**** *********@*****.***

CAREER OVERVIEW i'm a professional highly enthusiastic,dependable and energetic hard worker.i have a clear understanding of the dynamics of the retail,hospitality,customer service,and production industry.i am a very skilled and professional in everything i do.i have worked for ten straight years meaning i love to work and will excel in the working field.i am also a solid team player in every aspect in the work industry as well outside of work.i would bring to your company a driven,outgoing,versatile and professional woman.

CORE STRENGTHS

strong organizational skillsActive listening skills

ACCOMPLISHMENTS

Customer Assistance

Worked with company systems such as Live Support and diligently completed all assigned tasks, working overtime as needed. Multi-tasking

Cashiered with two cash registers at once in tandem to maximize customer flow. Customer Interface

Greeted customers upon entrance and handled all cash and credit transactions.

WORK EXPERIENCE 05/2008 to 09/2013 housekeeper

staybridge suites - Atlanta, ga cleaned,mopped,sweeping and vacuming as well as delievering any items requested by guests 10/2011 to 05/2013 tax preparer

jackson hewitt - Atlanta, ga assemble returns properly per district managers instruction of a persons tax return.handled individuals fees collected according to the company policy 02/2005 to 04/2008 cashier

family dollar - Atlanta, ga maintained register and record sales,transaction accurately as well as maintained orderly and cleaning checkout areas 12/2000 to 01/2005 dispatcher

snatchman towing service - Atlanta, ga relay work orders,messages and information to or from work crews,supervisors and field inspectors using telephones or two-way radios.

EDUCATIONAL BACKGROUND 1991 High School Diploma

cross keys high - atlanta, ga, 30319

Active listening skills

Sharp problem solver

Telecommunication skills

Assisted customers over the phone regarding store operations, product, promotions and orders.

Energetic work attitude

Courteous demeanor

Inventory control familiarity

Adaptive team player

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