Customer Service Human Resource

Mary S Turner

P O Box *****, Louisville, KY *****

502-***-**** – ***********@*****.***

PROFESSIONAL SUMMARY

Organized Human Resource professional possessing strong interpersonal skills. Creates business

partnerships and builds trust with managers and employees to create a positive work

environment.

SKILLS

•

• Employee Coaching/problem • Talented multi-tasker

• Excellent interpersonal skills

solving skills

• Training program development • Team building

• Recruitment/development • Needs assessment

• Staff training/development • Records maintenance

• Conflict resolution • Exceptional attention to detail

• Policy/procedure development • Microsoft Word, Excel, Power Point, Outlook,

• Personnel/change management Internet

• Strategic leader • Budgeting

• Analytical/critical thinker • Statistical reporting

• Visionary • Creative problem solver

• Results- oriented • Strong interpersonal skills

• Strong written/verbal communication

skills

WORK HISTORY

09/2010 to 10/2011 Director of Motor Vehicles

Jefferson County Clerk’s Office – Louisville, KY

• Effectively leading the largest division of the County Clerk’s Office

• Successfully providing over 750,000 vehicle and boat registration renewals and handicap

placards via mail-in, telephone and online services to Jefferson County residents

• Serving as Public Relations Liaison for monthly reporting to the Kentucky County Clerk

Association promoting objectives/goals of the Motor Vehicle division

• Overseer for recruitment and talent development for new and existing staff

• Preparation of annual budget

• Composing newsletter articles on behalf of the County Clerk and Motor Vehicle division

• Implementation and revision of Motor Vehicle division policy and procedures

• Extensive utilization of MS Office products

• Ensuring customer satisfaction and service

• Visionary in implementing computer services designed to be customer-friendly

• Exceptional communication skills in reporting and negotiating with executive level management

• Resolving employee conflict with proactive communication via consistent feedback, coaching,

mentoring and team building skills

• Providing exceptional written and verbal communications via correspondence and statistical

reports

01/2009 to 08/2010 Reinstatement/Sexual Assault Nurse Examiner Program Coordinator

Kentucky Board of Nursing – Louisville, KY

• Supplying documentation to Registered and License Practical Nurses for licensure to practice in

Kentucky

• Collecting and recording application fees

• Ensuring educational credits are approved and continued educational requirements are consistent

with established guidelines set forth by the Kentucky Board of Nursing Agency

• Documenting and referring recommendations for investigation of complaints received violating

patient care

• Documenting and referring recommendations for investigation involving reports of substance or

alcohol abuse

• Documenting and referring recommendations for investigation of nurses working with expired

Kentucky license

• Utilizing strong organizational and communication skills in reporting to executive level

management and the public

• Multi-tasker in coordinating and completing multiple projects in a timely manner

• Team member in the revision of the type of educational credits submitted for approval

07/2007 to 04/2008 Sales/Marketing Representative

Citigroup – Louisville, KY

• Extensive customer service assisting with billing matters, credit line increases and credit approval

• Updating of personal contact information

• Informing customers of various products and services

• Successfully selling numerous products offering the customer added protection and peace of mind

• Receiving numerous accolades and certificates for providing superior customer service and

surpassing weekly sales quotas

01/2007 to 05/2007 Elementary/Middle School Tutor

A to Z In-Home Tutoring – Madison, IN

• Beginning with the student, introduction, getting acquainted and lastly meet with the

parents/guardians for input and desired outcome

• Scheduling meeting times with the student and parents/guardians

• Administering pre-assessment test to gain insight of students current strengths and weakness

with various class subjects

• Successfully designing specific tutoring programs for the individual student to strengthen their

skills and knowledge

• Advising, updating and reporting to management on a weekly basis

• Initial phase of tutoring, begin meeting with parents/guardians on a weekly basis to provide

status and receive feedback

• Final phase of tutoring, student completes post assessment testing

• Extensive use of Microsoft word, excel, internet and outlook

• Successfully accomplishing desired outcome for student and parents/guardians

• Receiving accolades from parents/guardians via management for showing concern, change in

student behavior, excitement at tutoring times and improvement in grades

09/2004 to 03/2006 Executive Assistant

Frazier Museum – Louisville, KY

• Organizing and maintaining weekly itinerary

• Exceptional communication skills

• Budgeting for office supplies, resulting in expense decrease

• Extensive use of Microsoft word, excel, power point, outlook, internet

• Coordinating travel and lodging for director and board members

• Strong written and verbal communications

• Compiling and composing correspondence for quarterly board reports

• Composing general business correspondence

• Successfully maintaining general and confidential files

• Serving as Public Relations liaison in promoting the museum to various schools and family

events in celebration of the Kentucky Derby

04/1995 to 04/1999 Safety Administrator

Dupont Dow Elastomers – Louisville, KY

• Effective leadership in supervising staff in revitalizing current safety program

• Coordinating a successful comprehensive safety training program for 300+ employees resulting

in zero injuries on and off the job site

• Extensive use of Microsoft word, excel, power point presentations, outlook and internet

• Compiling correspondence and statistical reporting to executive level management

• Exceptional communication and negotiation skills

• Successfully compiling surveys resulting in employee feedback for improvements and new ideas

• Successfully implementing new safety programs and revising existing programs

• Coordinating monthly safety meetings resulting in 100 percent employee participation and

excitement

• Successfully coordinating employee recognition and zero safety celebration events

• Partnering with IT in videotaping live interviews with various safety professionals

• Successfully soliciting motivational speakers to company events

• Serving as Public Relations liaison to promote and educate the public via professional safety

conferences

• Coordinating a 3-day training session in ergonomics resulting in zero injuries both on and off the

job site and workman’s comp

• Recruiting and coordinating work activities of staff involving cross-training resulting in

employee ownership and increased productivity

• Successfully utilizing conflict resolution and collective bargaining resulting in positive

communication and renewed worker relationships

• Successfully recruiting and supporting diversity resulting in numerous talents in achieving the

goals and objectives of the organization

EDUCATION

Current Master of Science: Human Resource Leadership

SPHR Certification

Sullivan University – Louisville, KY

2004 Master of Arts: Communications

Webster University – St. Louis, MO

2003 Bachelor of Business Administration and Marketing

McKendree University – Lebanon, IL

HONORS/Volunteer

• Volunteer for Society For Human Resource Management (SHRM)

• Senior Human Resource Management member (SHRM)

• National Academic Award

• Nominee for Kentuckiana Works Excellence Award in Workforce Achievement

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