Customer Service Data Entry

Chante Chatman

Staffing Specialist - Parkland Memorial Hospital

Lancaster, TX

******************@***.*** - 214-***-****

Organized and efficient Staffing Specialist highly skilled in office administration, data organization,

proofreading, database management and word processing. Information Processing Specialist accomplished

at transposing large amounts of data with accuracy and speed. Highly organized and detail-oriented. Results-

oriented data entry professional with 15 years managing clerical, communication and project management

tasks in corporate environments. Qualified Staffing Specialist committed to data integrity and accurate payment

processing. Extensive experience with complex health care database systems. Adaptable Staffing Specialist

familiar with a host of database systems. Expertise in identifying errors while proofreading data already entered

into the system. Productive Information Processing Specialist driven to accomplish data entry tasks on time

or ahead of schedule. Extensive training in People Soft and ImageNow. Data Entry Expert specializing in non-

profit database systems, including Raiser's Edge. Successful at completing large scale projects under tight

deadlines.

WORK EXPERIENCE

Staffing Specialist

Parkland Memorial Hospital - Dallas, TX - August 2012 to Present

Identifies staffing needs for the hospital division on a daily basis

• Consistently accomplishing deadlines

• Monitors productivity of inpatient units and reallocates staff as needed to maintain acceptable productivity

levels.

• Evaluates and assesses payroll reports comparing reported time to bi-weekly payroll reports and identifies

discrepancies in a timely manner to ensure the accuracy of employee pay.

• Edits and completes corrections to ensure records are accurate.

• Contacts employees to fill vacant shifts daily and/or weekly to ensure units are staffed appropriately.

• Ensures employee contact data is maintained and current.

• Compiles and maintains current productivity based staffing requirements for assigned division.

• Updates ANSOS as required. Evaluates and obtains approval for overtime shifts when applicable to fill critical

vacant shifts and maintain acceptable productivity to ensure patient safety.

• Communicates with on-going/off-going Supervisors.

• Entered numerical data into databases in a timely and accurate manner.

• Scanned documentation and entered into the database.

• Produced monthly reports using advanced Excel spreadsheet functions.

• Review and update client correspondence files and scheduling database.

Information Processing Specialist

Southern Methodist University - Dallas, TX - March 2008 to August 2012

Responsible for data processing of prospective undergraduate and graduate student's application.

• Entered numerical data into databases in a timely and accurate manner.

• Scanned demographic application documentation and entered into the database.

• Obtained scanned records and uploaded them into the database.

• Organized forms, made photocopies, filed records and prepared correspondence and reports.

• Create new files and updated existing files with new materials.

• Outlined and documented the appropriate process and procedures necessary to fulfill and complete inquiries.

• Reviewed and updated client correspondence files and scheduling database.

• Organized decision letters and packaging.

• Sorted incoming mail and prepared it for processing.

Data Entry Clerk

SourceCorp - Dallas, TX - September 2007 to March 2008

Responsible for completing the manual process of document classification validation, manual typing and

effective date classification for Government/postal workers.

• Applying requirements for accurate processing for client materials.

• Identifying various documents types quickly and efficiently.

• Accomplish client deadlines in a team environment.

• Enter data accurately form online terminal or paper.

• File completed documents.

• Delete incorrect data.

• Re-enter data in verification format to detect errors.

• Maintain confidentiality and security of client information per guidelines.

Customer Service Rep

Medco Health - Irving, TX - March 2007 to September 2007

Gather preliminary information from callers to initiate calls for medication(s) refills.

• Acts an internal resource for customers filling their prescription through the Mail Order Service.

• Communicated with doctor offices, members, pharmacies, and prescribers about patients' prescriptions.

• Referred members to home pharmacies for emergency supply of medication.

• Used information online to provide coverage requests.

• Add problem resolution with little or no escalation.

• Fax criteria information needed to obtain coverage and renew prescriptions.

• Respond to order status inquiries.

Order Writer/Customer Svc Rep

Home Depot Floor Installation Call Center - Addison, TX - February 2006 to March 2007

Process customers and contractors flooring orders via phone, fax, and internet for installation services for

multiple stores.

• Acts an internal resource, supplying product or project application expertise, and also quoting prices and

estimates on flooring installation.

• Suggests related items, sells entire project.

• If need, refer customers, stores, vendors and or installers to when not able to answer customer question.

• Keeps customers informed regarding the status of Home Depot products, services, and order status.

• Add problem resolution with little or no escalation.

Lockbox/Bank Doc Prep

Regulas - Dallas, TX - August 2004 to January 2006

Input check amounts by reading and following directions, detail oriented and able to meet deadlines.

• 10 Key by Touch

• Work with copier and adding machine to balance out checks.

• Help with mailroom opening envelopes; reassociate checks, staple check copy with backup.

• Entered numerical data into databases in a timely and accurate manner to meet deadlines.

EDUCATION

W. W. Samuell High School - Dallas, TX

August 1993 to May 1997

ADDITIONAL INFORMATION

Skills

• Word processing

• 60 WPM typing speed

• Advanced Excel spreadsheet functions

• Database management

• Accurate and detailed

• Professional and mature

• Articulate and well-spoken

• Flexible

• Proofreading

• Maintains confidentiality

• Independent worker

• Human resource laws knowledge

• team player

• Medical terminology

• AS/400

• Extensive vocabulary

• Works well under pressure

• Data Entry

• Power Point

• All Windows Software

• Ansos

• People Soft

• Internet Explorer

• Scanning

• Q&A

• Clerical Office

• Image Now

• PeopleSoft

• Kronos

• Ansos

• 10 Key By Touch

• Document Scanning/Linking/QA

Contact this candidate