Manager Sales

LYNN ISHAUG

**** *. ****** *** * San Antonio, TX 78201 * 210-***-**** * **********@*******.***

SUMMARY

A hard working and versatile professional with broadly diverse expertise encompassing medical coding, medical billing,

quality/reliability, account receivables, auditing, due diligence and relationship management. Possesses the ability to prioritize

competing needs. A skilled communicator, who excels in collaborating with all levels of an organization. Identifies issues and provides

lasting solutions. Takes on challenging initiatives and quickly develops new skill sets. A dedicated team player who secures continued

success with a solid commitment to excellence.

EXPERIENCE

LEON SPRINGS COUNSELING & LIFE COACHING, San Antonio, Texas

Office Administrator, 2012-2013

Posted daily patient charges, co-payments and insurance payments to the Medisoft program and office ledger. Accounted for and posted

all income to therapist’s insurance logs. Verified patient insurance benefits through insurance companies’ websites and/or calling

insurance representatives to find out individual outpatient mental health benefits. Added and changed patient diagnoses, procedures,

therapists and insurance companies in Medisoft. Handled paper claims billed on a HCFA form or CMS-1500. Initiated office staff

payroll & collection on the 15th and 1st of every month. Performed weekly bank deposits, responded to all patient inquiries on company

website and totaled all company receipts for year-end CPA audit. Interfaced daily with severely, mentally disturbed clients.

ACCRETIVE HEALTH, Chicago, Illinois

Certified Medical Coding Assistant, 2011-2012

Selected from over 1,000 applicants to participate in innovative training program through Chicago Career Tech to gain hands on learning

in medical coding and obtain certification. Proficient in AMA 2012 ICD-9 CM, 2012 AMA CPT Outpatient coding. Ancillary Coding,

2012 E&M (Evaluation & Management). V-Codes, E-Codes, Physician Services Billing, 2012 Level II HCPCS.

*Maintained A-average throughout forty-hour week/six moth accelerated course.

*Passed 2012 AHIMA National CCA exam within five months of a six-month course.

*One of five people chosen to fly to California to start up and permanently handle Santa Clara Valley Health & Hospital

System’s E&M Physician billing services.

FRANKLIN CAPITAL, Highland Park, Illinois

Account Manager, 2003-2010

Established and sustained diverse portfolio of clients and customers with niche markets in accounts receivables, inventory lending,

equipment loan facilities and purchase order needs. Monitored forecasted and appropriated client funds on daily basis. Audited and

reported irregular customer payment activity, creating and sending out demand letters to customers with payments in default. Exposed

potential fraud through intensive accounts receivable verification process and experienced report investigating. Executed daily cash

applications with net average of $500,000 daily. Gained exclusive rights to secured accounts payable program which called for regular

communication with company bank. Handled client credit and debit memos, adjusted invoices and implemented equipment fee

adjustments.

*Uploaded and entered client invoices on daily basis, verifying 100% receivables and succeeding in same-day allocation of

funds.

*Organized and facilitated resolutions to portfolio concerns during monthly company meetings, met daily with both CEO and

operations manager.

*Networked with national sales manager to obtain and grow new sales opportunities. Assisted with direct mail marketing

initiatives.

*Expanded daily relations with five out of state affiliates, maintaining and upholding affiliate client portfolios.

CIB MARINE COMMERCIAL FINANCE, Hillside, Illinois

Relationship Coordinator, 2002-2003

Accounted for and met client’s initiatives and funding needs on daily basis. Preserved and prolonged annual client contracts.

Investigated trends in sales and cash receipts. Held responsibilities for prospecting, establishing and maintaining new and active account

base.

ADDITIONAL EXPERIENCE

OXFORD CAPITAL, Chicago, Illinois, Relationship Manager, 2001-2002. Commercial finance consultant for company with annual

sales of $450,000. Anticipated, collaborated and resolved potential portfolio issues with clients. Analyzed and translated reserves and

summary reports to clientele. Exceeded quarterly goals in competitive environment while completing assigned tasks and meeting daily

deadlines. Maintained long-term business relationships by keeping current with client industry trends, general economic conditions and

financial practices.

EDUCATION

UNIVERSITY OF IOWA, Iowa City, Iowa, B.A., English, 1994

CERTIFICATIONS

AHIMA Certified Coding Associate (CCA)

Accretive Health (AH/CCT) Coding Certification 2012

Health Insurance Portability & Accountability Act (HIPAA) Certification 2012

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