Customer Service Supervisor
Resume:
Kyesha Christian
**** *** ****** ***** ***: ***
Murfreesboro, Tennessee 37130
Phone: 615-***-****
E-Mail: *****@******.****.***
Objective
Determined young woman ready to work in a challenging and simulating
environment with the opportunity to utilize my experience of 4+ years in
Customer Service. I plan to contribute toward the company by applying my
professional skill set to enhance the experience of each customer/guest and
effectively utilize my expertise in human relations.
Experience
Gaylord Opryland Resort and Convention Center/ Nashville, TN
Guest Service Agent: June 2012 to Present
- Process all Guest check-ins, check-outs, room assignments, and room
change/late check-out requests
- Increasing company's revenue by up selling resort rooms and amenities
for a higher price
- Secure payment; activate/reissue room keys
- Ensure rates match market codes, document exceptions
- Supply Guests with directions and information
- Verify/adjust billing for Guests; advise Guest of messages; file Guest
paperwork or documentation
- Run and check daily reports, contingency lists and credit card
authorization reports
- Count and secure bank at beginning and end of shift
Penelope's Creations Catering / Springfield, TN
Party Coordinator, Decorator, and Theme Coordinator: June 2009 to Present
- Design and create decorations
- Develop party themes for weddings, birthdays, and retirements
- Serve and attend guests
- Prepare and set up food
Sam's Club/ Hendersonville, TN
Caf Associate and Cashier: June 2011 to August 2011
- Greeted customers and facilitated checkout in a timely manner
- Prepared and served food
- Performed well within the Food and Beverage Department consistently
- Additional Responsibilities included: restock, inventory, and
assisting customers with directions and locations of merchandise
Education
Middle Tennessee State University
Major: Psychology
Minor: Mental Health Services and Criminology
GPA: 3.0
References
Josephine Macharia - Supervisor at Gaylord Opryland
Penny Washington- Coordinating Supervisor of Penelope Creations Catering
Margaret Campbell-Holman- Director of MET Singers/ MNPS Honor Choir
Skills
Communication, Inter-personal and Leadership skills
Proficient in Microsoft Suite: Word, Excel, Access, PowerPoint
Strong knowledge and experience of 4+ years in Customer Service
Strong analysis skills
Contact this candidate