Engineer Manager
Resume:
Russell A. Weaver **** Greystone
Way Sugar Land,
TX, 77479 512
*********@*****.***
OBJECTIVE
To obtain a permanent position in Desktop Support, preferably a Team Lead position to enhance the support
environment in regards to SLAs and end user relations or to obtain a position as Mobility Administrator to assist in
introducing of new mobile technology as well as training employees to effectively use the technology.
PROFESSIONAL EXPERIENCE
CHEVRON NORTH AMERICA EXPLORATION AND PRODUCTION (CONTRACTED THROUGH U.S.
COMPUTER CORP.)
HOUSTON, TX
Mobility Administrator and Infrastructure Support June 2007
– September 2013
Used Active Directory, Remote Assistance, and Registry Editing to resolve end user issues for office and
•
field personnel across seven states. Proficient in Information Risk Management and Data Security both
domestically and internationally
Lead Mobility Administrator during integration of Apple products and iOS to the network platform
•
Led integration of move to downtown location of Business Unit from the West Houston office and was sole
•
support for over 350 people before rest of team moved downtown
Secondary Team Lead for support staff when Team Lead out of office
•
Team Lead for Sons and Daughters Summer Program for three years
•
• Certified in Cisco Level Two support for Cisco Video Communications and assisted in setup and support
for IOCOM video conferencing
Provided high level support for MCBU Leadership Team both on and offsite achieving 100% resolution rate for
offsite and was recognized by Asset Deveopment Manager for efforts
CHEVRON NORTH AMERICA EXPLORATION AND PRODUCTION (CONTRACTED THROUGH IPM)
HOUSTON, TX
Infrastructure Support March
2002 June 2007
Provided on site as well as remote support for over 2500 users achieving 95% seven day resolve rate, 75%
•
three day resolve rate, and 60% same day turn around
Deployed equipment and OS upgrades onsite and in field locations including Alaska during a hard ware
•
refresh and two mergers
Provided user classroom training for off site connectivity to the Chevron network.
•
Ordered and maintained inventory of PCs, peripherals, and Satellite Phones as well as verifying user allocation
was correct for inventory control
EDUCATION UNIVERSITY OF
TEXAS AUSTIN, TX
Completed coursework towards Business Administration, Dec 2002
• Continuing education presently with expected Graduation Date of Fall 2014
SOUTHERN METHODIST UNIVERSTIY APPLIED ENGINEERING
HOUSTON, TX
Microsoft Certified Systems Engineer
References
James Sampson DWEP Infrastructure MGR. 1600 Smith St. 713-***-****
****@*******.***
David Pollock Sr. Infrastructure Analyst 1400 Smith St. 713-***-****
****@*******.***
Leroy Woolery D&C Infrastructure Analyst 1400 Smith St. 832-***-****
*****.*******@*******.***
Gloriella Gonzalez Planning and Performance 1400 Smith St. 713-***-****
********.*********@*******.***
Glenn Priess G&G Applications 1600 Smith St. 713-***-****
****@*******.***
Dr. Byron K. Wallace SCADA Specialist 1400 Smith St. 432-***-****
********@*******.***
Deb Loke iField Coordinator 1400 Smith St. 713-***-****
*********@*********.***
Mary Taylor OE HES Specialist 1400 Smith St. 713-***-****
*******@*******.***
Roy Capetillo Safety Specialist CHESM 1400 Smith St. 713-***-****
****@*******.***
Contact this candidate