Technical Support Software

Soheeb Hassan

*** ********** **** (Houston, TX **015 (281-***-**** (

************@*****.***

ENTRY LEVEL INFORMATION TECHNOLOGY (IT) SPECIALIST

An Entry Level IT Specialist combining robust IT technical knowledge and

college education in enterprise information systems (EIS)/IT

infrastructures with business administration fundamentals, a customer-

focused attitude, and project management capabilities to diagnose and

repair resolve hardware/software issues, provide technical support, assist

in IT projects, analyze IT investments, configure TCO (total cost of

ownership), reduce technical risks, evaluate and improve current

systems/procedures, maintain reliable IT services, and ensure minimal

downtime.

Enterprise Information System 3.2 (Data Communications (Network

Applications ((Help Desk

Network Design (Network Security (Enterprise Architecture (Content

Management (Utility Backups/Restores

Distributed Computing (Legacy System Integration (Sources/Selects Software

(System Consolidation

EDUCATION

INFO SYSTEMS INFRASTRUCTURE/ENTERPRISE INFORMATION SYSTEM

University of Houston: Downtown

Currently Enrolled with Expected Graduation in 2014 and Working Full-Time

to Finance College Education Expenses

TECHNICAL SKILLS

Software: Windows Operating System 95/98/2000/XP/Vista/7, Windows

2003/2008 Server, MS Office (Word, Excel, PowerPoint)

2003/2007/2010/2013, Visual Basic, and Database Management (SQL)

Hardware: Dell, HP, iPad, Smart Phones: Apple and Android, Xerox Copiers,

Printers, Video Cards, Motherboards, Hard Drives

TECHNICAL CERTIFICATIONS

National Computer Science Academy: CS-516 Windows 7, CH-111 Computer

Hardware Technician, CS-356 Microsoft Office Word 2007, CS-218 Linux

Ubuntu, CS-496 Microsoft Office 2010, CS-456 Microsoft Word 2010

PROFESSIONAL CAREER HISTORY

K&G Freight Systems

Help Desk Support (2010 - 201*-****-****

Accountable for providing technical support related to computer systems,

hardware, and software. Replies to inquiries, runs analytical programs,

quarantines problem, and determines and implements resolution.

> Provided computer assistance desk support and technical training on

hardware/software to end users.

> Performed diagnostics and troubleshooting of system issues, documented

help desk tickets/resolutions, and maintained equipment inventory lists.

> Utilized onsite technical assistance and distance support emails,

telephone calls and chat sessions to solve problems Performed data

backups and disaster recovery operations.

Walgreens Company

2006-2013

CERTIFIED PHOTO TECH (2006-2013)

Operated, maintained, tested, cleaned, and calibrated complex and large-

scale technical equipment. Troubleshot hardware malfunctions, assisted

customers with the in-house computer application, processed internet and

store orders, performed canister change-out services, and maintained a

clean and orderly environment in line with corporate standards.

> Recognized for Superior Performance with a Promotion from Service Clerk

to Certified Photo Tech.

> Contributed to the Overall Improvement of Operations and supported the

implementation of new technologies.

> Scheduled Projects to Meet Aggressive Simultaneous Customer Deadlines and

Corporate/Store Production Goals in printing photos and creating

photography products/gifts.

> Consulted with Customers of Varying Technical Knowledge and Expertise on

photo products/services and recommended solutions meet their individual

needs.

EXCELLENT REFERENCES FURNISHED UPON REQUEST

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