Cheryl Kaderli

**** * *** ** 512-***-****

Austin, TX 78735 acbjdi@r.postjobfree.com

EDUCATION

Texas State University, Bachelor of Social Work

May 2007

EXPERIENCE

MedSpring Urgent Care Austin, TX

Manager, Customer Service Department March 2013 - Present

Responsible for managing a 10 person department serving twelve

MedSpring centers in Austin, Houston, and Chicago

Oversee team efforts for patient registration, insurance

verification, insurance billing and claim inquiries, internal collections,

and dispute resolution. Average of 22,000 inbound transactions per month

Responsible for handling all patient escalation calls to effectively

resolve grievances

Lead all efforts for recruiting new candidates, including phone

screening and interviewing processes, as well as training new hires

Developed the Customer Service and Billing Department's onboarding

and training process

Collaborate with Accounting Department for collection of past due

accounts and refund transactions

Conduct Annual and Mid-Year Performance Reviews, providing Key

Strengths, Developmental Opportunities, and Goal Setting, as well as daily

counseling on performance

Senior Customer Service Rep & Company Scheduler October 2011-Feb 2013

Served as 1 of 2 Senior Customer Service Representative at start up of

MedSpring

Served as Company Scheduler, responsible for scheduling all of the

center operations staff at all center locations

Concentra Urgent Care

Austin, TX

Assistant Center Operations Director

April 2010 - October 2011

Started as front office specialist and then promoted to Assistant COD

Instrumental in leading employees to provide exceptional customer

service and patient care in the first extended hour clinic in the Austin

Market

Participated in hiring, training, and motivating staff to embody new

company brand and service culture, directly affecting the clinic's net

promoter score and patient experience rating score.

In charge of monitoring and organizing back office clinic inventory

during the implementation of the Inventory Optimization System (IOS) .

Served as a patient liaison between providers and patients and

directly involved in dispute resolutions

Payroll submission, daily cash management, and deposit.

Life Made Easy

Austin, TX

Certified Nurse's Assistant May

2009 - March 2010

Worked as a home health care assistant (CNA) for elderly and disabled

patients

Nordstrom

Austin, TX

Sales Associate

December 2007 - April 2009

Provided excellent customer service to promote sales and Nordstrom

credit card accounts

Heritage Park Nursing and Rehabilitation Center

Austin, TX

Social Worker June

2007 - December 2007

Served the elderly and disabled residents through social services and

patient advocacy

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