Manager Customer Service
Resume:
**** ** ****’s Bay
Woodbury, MN
*************@*******.***
Brian Frantzen
To find a company of integrity who is fair and honest while providing growth opportunities for an
OBJECTIVE
employee who is hard working with people skills and has a desire to learn.
An encouraging & supportive leader and a hard-working role model.
SKILLS &
ABILITIES
Accountable, ethical, hardworking individual.
Able to understand and exercise training programs effectively as a trainer,
A team player with a positive attitude,
Able to learn new systems and computer programs.
Able to overcome challenges with positive results.
ASSISTANT MANAGER, VALVOLINE INSTANT OIL CHANGE/ EZ-LUBE
EXPERIENCE
9/2006 to 8/2013
Managed and trained multiple employees while maintaining a positive & encouraging attitude.
Resolved conflicts with the utmost integrity and respect for both employees and customers.
Achieved the highest increase in controlled profit in 2010.
SERVICE MANAGER, WALMART TIRE LUBE EXPRESS
9/2003 to 6/2005
Managed and controlled the floor with exceptional customer service.
Responsible for ordering parts and equipment needed to operate business functions.
Maintained service equipment.
UNIVERSAL TECHNICAL INTITUTE (UTI) RANCHO CUCAMUNGA, CA DIPLOMA IN
EDUCATION
AUTOMITIVE TECHNOLOGY
General automotive diagnose and repair. Grade Point Average 3.58
Awards received - Excellent Attendance, Director’s Honor List
Co-hosted a weekly bible study. 10/2010 – 08/2013
COMMUNITY
SERVICE
Volunteered on a biweekly basis answering phones and processing sales for non-profit organization.
10/2008 – 3/2013
REFERENCES ERIK COULTER
Service Center Manager Valvoline Instant
Oil Change
JERRY GEORGES
Area Manager Valvoline Instant Oil
Change
MICHAEL MYERES
Co- Owner and Manager RB Oil
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