Customer Service Representative

Johanna Sanchez

• **************@*****.***

Summary

I am very interested in becoming a part of your team. Your facility would gain an individual who is dependable, motivated, and personable. My many experiences ensure that I am an individual who knows how to accomplish tasks and work in a team dynamic. In my prior job, I worked as a Front desk clerk, which required that I complete tasks on schedule.

I would appreciate the opportunity to discuss my skills and experience with you at a mutually convenient time. If you have any questions or would like more information about my qualifications, please feel free to call me at 919584300 or by email me at **************@*****.***. Thank you for your consideration.

Respectfully yours,

Johanna Sanchez

Objectives

In applying for this position I hope to further develop my skills by working and to the team. Through the development of these skills I hope to expand the company's ability to target high profile clients and enter into new levels.

Core Strengths

• Telephone inquiries

• Customer service

• Credit card processing

• Conflict resolution

• Listening skills

• Excellent communication skills

• MS Windows proficient

• Energetic work attitude

• Fast learner

• Problem solver Energetic work attitude

Education

Wayne community college, Goldsboro, North Carolina

Associate of Arts Education, Enrolled December 2013

Eastern Wayne, Goldsboro, North Carolina

High School, Graduated January 2011

Employment History

Sentry insurance, Goldsboro, North Carolina

Customer service representative, October 2012 – July 2013

Responsible for a high volume of calls from customers; handling 80 -120 calls per day with very little down time.

Provides timely customer service within specified service standards requiring a high degree of multitasking in various computer systems to come to a resolution quickly and efficiently.

Provides accurate documentation of all inquiries, and the action taken, in accordance with established guidelines.

Resolution options may include but are not limited to verification of coverage, evaluating submitted bills, authorizing payments, and may require deciphering system code to provide the correct information.

Process policy changes in mainframe systems by converting data to code and inputting correct code into system.

Requires a strong knowledge of using multiple systems within a single call to provide complete information and provide options for immediate resolution.

Telamon co, Faison, North Carolina

Teacher help aide, August 2012 – October 2012

Assists the teacher in planning and implementing individualized education programs for each child. Performs the duties of Bus Monitor as assigned. Performs the duties of Aide as assigned. Assists with clerical, custodial and general duties of the center as assigned.

Irish inns, Goldsboro, North Carolina

Front desk clerk, September 2011 – Present

Greeted, registered and assigned rooms to guests of hotels or motels. Issued room keys and escort

instructions to bellhops. Kept records of room availability and guests' accounts, manually or using

computers. Made and confirmed reservations. Performed bookkeeping activities, such as balancing

accounts and conducting nightly audits. Recorded guest comments or complaints, referring customers to

managers as necessary. Computed bills, collected payments and made change for guests. Verified

customers' credit and established how the customer would pay for the accommodation. Contacted

housekeeping or maintenance staff when guests reported problems.

Help other coworkers with translations. (Spanish, English)

Burger king, Goldsboro, North Carolina

Cashier, March 2009 – August 2009

* Operates a cash register and receives payment from customers in cash or credit card, accurately counts and provides change to customers as required, customer service and cash handling policies and procedures

* Maintains a solid knowledge of products and services available in unit

* Cleans and stocks work area

* Assists in locating, reconciling, and verifying the accuracy of transactions and operate equipment with peripheral electronic data processing

Sumo Japanese restaurant, Goldsboro, North Carolina

Cashier, August 2009 – August 2011

Greeted customers in the restaurant, took and rang up orders, handled payment and thanked

customers Greeted each customer with friendly eye contact Greeted guests and sat them at tables or in

waiting areas

Helped with preparation, set-up, and service for catering events Inspected dining and serving areas to

ensure cleanliness and proper setup Kept ice bins filled Located items requested by customers Performed

other tasks as assigned by the chef or chef Performed serving, cleaning, and stocking duties in

establishments Planned menus according to employers' needs and diet restrictions Portioned and wrapped

food

Professional Skills

Translation: Advanced communication: Advanced monetary transactions: Advanced

Hobbies & Interests

Spanish tutoring.

Currently studying Italian

Languages

Spanish: Native

Sent from my iPhone

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