Customer Service Assistant

Mi’i Grima

***********@*******.***

EMAIL

PHONE 021-***-**** (mobile)

ADDRESS 6L/17 Crownlynn Place, New Lynn

PERSONAL STATEMENT

I am a passionate people person who enjoys ‘making things happen’. I have previous

administration experience and strengths in organising and scheduling information. I also

possess a strong customer service background and retail and can work effectively with people

from all walks of life.

KEY SKILLS & ACHIEVEMENTS

Proven administration experience: Recently worked as an Office Assistant providing high

level administrative support. Helped with accounts tasks including invoicing, processing

orders, updating systems and filing.

Organised approach: Tight deadlines with assignments and projects mean that I have had to

manage my time to make sure that I get all my work done. Raising a family on my own meant

that I had to make sure to plan well to keep to a tight schedule

Customer focussed: Strong communicator with experience dealing with customers and staff

in person and over the phone. Ability to trouble-shoot and solve problems and provide

solutions.

Strong team player: Demonstrated willingness to contribute to team performance; highly

experienced working in teams. Enjoy supporting and contributing to a team. Also I like to

motivate and encourage others; I always see potential in people.

Focused and willing to learn: I am very willing to learn from colleagues and to use that

knowledge to get a better understanding of the Industry. I have experience of the film

industry through my projects experience outside of Unitec. Therefore, challenges is part of

my positive attitude and motivation.

Committed to achieving success: Successful recipient of the McAndrews Study Scholarship

($5000)

WORK EXPERIENCE

Sept 2012 – Sept 2013 PIPELINE INDUSTRIES

Office Assistant

My responsibilities included:

General office management and working alongside and supporting other accounts staff

Accounts assistant duties including banking and maintaining accounts receivable

Calculating invoices

Filing documents and mail duties

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Sending email correspondence including emailing invoices to clients

Dealing and responding to client requests and queries over the phone

2010 – 2012 FILM AND TV PRODUCTION EXPERIENCE (PRODUCTION)

Unitec Institute of Technology

Involved in feature films, music video clips and Unitec film projects including:

NZ Feature Film - Stars In Your Eyes (Dir: Athina Tsoulis/ DOP: Rewa Haare) – 3rd Assistant

Director

The Block ( NZ Series) - Production Assistant/Helper

Shortland St Winter Promo Commercial – Stand in Actor

Short Film – Candice and I, (starring Lisa Chappell) 1st Assistant Director

Music Clip - Reggae ( John Chong Nee - Foundation) - Director/ Production Manager

Unitec Grad Film – The Godfather – Production Manager

2000 – 2012 Spent this time raising my family and undertaking study at Unitec

1995 – 2000 SPOTLESS CATERING (ERRICSON STADIUM)

Roster Clerk & Retail Management

My responsibilities included:

Hired casual staff to work as food and beverage attendants

Co-ordinated and managed the rosters and schedules for varied events including staffing

for Warriors matches and Music events

Communicated rosters to staff

Serving to the customer’s request, strive for targets

Building relationships with stakeholders and responding to complaints

EDUCATION

Completed 2012 Bachelor of Performing and Screen Arts (Screen Arts)

Unitec, Auckland

Successfully participated in various Film and TV projects during my 4 years at Unitec. Gained

positive feedback from lecturers and students about my strong ability to manage and organise

projects in addition to raising a family.

OTHER TRAINING

Full First Aid Certificate

Class 1, 2 car and truck licence

PERSONAL INTERESTS

I enjoy keeping fit and like going to the gym

I like spending time with friends and family

I like to spend my free time making film projects

Referees available on request

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