Customer Service Sales

Zarrinaz Zarrinpour

** *********

Ladera Ranch, CA 92694

T: 952-***-**** E: ***********@*****.***

Objective

I am seeking a leadership position at your respectable corporation where I can work in challenging

environment and expand my experience in this field and utilize said experience to increase both

customer satisfaction and the overall corporate reputation and profitability.

Summary of Skills & Qualifications

Vast working experience in sales

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In depth knowledge of cosmetics management

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Proficient with marketing strategies

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Ability to set and achieve sales goals while supporting team’s goals

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Ability to develop relationships with customers and coworkers

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Ability to positively and proactively handle customer concerns

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Greeted customers in a timely, professional and engaging manner

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Provided honest and confident feedback to customers regarding products

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Ability to build lasting relationships with customers by contacting them to follow up on

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purchases, suggested new products and invite them to upcoming events

Consistently seek new trends and product knowledge to act as an expert for the customer

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Opened new customer accounts as a means of building customer relationships

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Built and maintained strong vendor relationships to maximize business results

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Managed the scheduling and execution of vendor events and promotions

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Communicated business opportunities that include line performance, stock levels and team

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motivation/recognition

Performed daily department maintenance tasks including stock work, re-merchandising,

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display, price markdowns, merchandise transfers and light cleaning

Proven ability to set and achieve sales goals

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Competitive drive and entrepreneurial confidence to succeed in the environment

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Ability to positively and proactively handle customer concerns and prioritize multiple tasks in

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a fast-paced environment

Ability to quickly learn new procedures and processes

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Strong organizational and follow-through skills

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Excellent communication and interpersonal skills

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High level of ownership, accountability and initiative

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Tremendous cosmetics artistry experience

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Professional Experience

NIEMAN MARCUS- Minneapolis, MN 2010-Present

Counter Manager-Beauty Specialist- NARS Cosmetics

! Sales and customer service

! Planning, Implementation and coordination of counter events

! Opening new customer accounts

Zarrinaz Zarrinpour

37 Hydrangea

Ladera Ranch, CA 92694

T: 952-***-**** E: ***********@*****.***

RETAIL PROFESSIONAL-Bloomington, MN 2009-2010

Free Lance Retail Specialist

! Sales and Customer Service

NORDSTROM-Bloomington, MN 2008-2009

Counter Manager-Trish McEvoy

! Training and coaching new employees

! Personal and line-specific goal setting

! Planning and implementation of counter events

! Signing up new customer accounts

! Continued education and workshops for professional development

! Artistry contribution

MARSHAL FIELDS (Currently Federated/Macy’s)-Edina, MN 2000-2008

Counter Manager –Dior

! Training and coaching new employees

! Personal and line-specific goal setting

! Planning and implementation of counter events

! Signing up new customer accounts

! Continued education and workshops for professional development

! Artistry contribution

SEARS-Edina, MN 1988 -2000

Supervisor-Women Apparel

! Developing and applying orientation practices

! Departmental scheduling

! Mentoring new employees

! Departmental goal setting

! Hiring and management of human resources

Education

Institute of Art- Tehran

Contact this candidate