Customer Service Manager
Resume:
KEITH NALUMANGO
*** ******** ****• SMYRNA, GA ***80
PHONE: 818-***-**** • E-MAIL: **************@***.***
Work Experience
PEACHTREE BUSINESS PRODUCTS, SEARS Metro Atlanta, GA
CUSTOMER SERVICE & WAREHOUSE ASSOCIATE fulltime & temp positions August 2002–August 2010
ZAMBIA NATIONAL BROADCASTING CORPORATION, Lusaka, Zambia
DIRECTOR OF PROGRAMS/VP August 1998-October 2000
o Managed four senior managers in a 200+ staff department to ensure smooth running of radio and television
programming and library services. Attained 60% increase in local TV program production, 90% reduction in
staff absenteeism and 100% reduction in library material losses.
o Chaired daily news and current affairs editorial meetings.
o Reformatted news programs and increased news airtime sales by 50%.
o Prepared and presented quarterly reports and annual budgets to board of directors.
o Taught media management at Zambia Institute of Mass Communications.
o Sat on public and private sector publicity committees.
o Suggested legislative changes as Member of Zambia Film Classification Board.
PUBLIC RELATIONS MANAGER, ASSISTANT TO THE CEO, BOARD SECRETARY, CONTROLLER – TV,
CONTROLLER – COPPERBELT REGION January 1989-July 1998
o Managed press and public/corporate events, wrote visitors’ and marketing brochures/fliers, TV Guide, grant
proposals, departmental liaison, Executive Committee secretarial functions and provided liaison between
ZNBC and MultiChoice Africa to form a satellite TV joint venture company.
o Managed educational tours, international broadcast associations, such as Commonwealth Broadcasting
Association, Southern African Broadcasting Association.
o Managed board functions – CEO’s executive summary, board meeting notices and minutes.
o Managed TV program production, procurement and transmission.
o Scripted for and co-produced Annual Broadcast Awards live TV show.
o Managed all departments at a regional radio/TV station.
PARLIAMENT OF ZAMBIA
DEPUTY EDITOR, CHIEF OF PROTOCOL & INFORMATION, JOURNALS CLERK July 1978-December 1988
o Edited verbatim debates and committee reports.
o Trained assistant editors and parliamentary reporters/transcribers.
o Managed the Press Room and wrote press statements.
o Managed international parliamentary associations, such as Inter-Parliamentary Union, Commonwealth
Parliamentary Association, Union of African Parliaments.
o Wrote speeches for Mr. Speaker.
o Managed public educational tours and VIP guests from other parliaments.
o Managed the procedural/secretarial functions of the House - Questions, Motions, Bills, Minutes.
MINISTRY OF EDUCATION, Matero Girls High School, Lusaka, Zambia
TEACHER October 1976-August 1978
o Taught English Language/Literature and History (African and European)
o Managed the Debating and Drama clubs (wrote/produced/directed a national award winning play)
Education
THE UNIVERSITY OF ZAMBIA May 1972-August 1977
BA (with Education) Double Major: English/History.
WALDEN UNIVERSITY December 2010-May 2012
MSc (Nonprofit Management & Leadership).
Ph.D. (Public Management & Leadership) (expected 2015).
CHATTAHOOCHEE TECH July 2012-August 2012
Certificate in Grant Writing.
Publication
The African Journalist. (2010). Bloomington, IND: AuthorHouse.
Volunteer Work
PTA, Neighborhood Watch Association, Zambia National AIDS Network, AME Church.
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