Project Manager Sales

Shirley McDonald

Email: ********************@*******.***

Languages Spoken

English (native). German and French.

Professional experience:

Nov 2009 – Aug 2013

Travelled in Europe with temporary (and extended) agency contracts;

Accucoms BV. Leiden, The Netherlands: Field sales project manager for DACH, France, UK &

IE.

Represented, marketed and sold online research content for STM publishers. Visited university

libraries and attended conferences on behalf of publishers.

Reference: ********@********.***

Infineon Technologies AG. Dublin, Ireland: Supply chain and Logistics / Client Manager for

Distributors in Germany and Russia.

Main point of contact for client queries. Processed orders in SAP; emergency shipments,

consignment stock, lead time and introduction to Incoterms. Site visits to client.

IBM: Inside sales for the Benelux region.

Proactively called into client base to renew and extend support contracts. Coached new hires on

Salesforce.

CK Jersey. Home office. November 2009 – September 2010.

Project Manager; Germany & France.

Initially a 3 month project to expand existing UK online business into DE & FR. Overachieved

targets of 92%, with feedback rates of 99% & 100%.Used eBay and Amazon as platforms and

also encouraged direct sales from company website with special promotions. Managed entire

EMEA client support remotely per e-mail and telephone.

Reference:**@*************.**

Sept 2005 – Nov 2009

Travelled in the Middle East and Europe with temporary (and extended) agency contracts;

HP: Lead Generation HP Software & Solutions for Switzerland & Austria.

Achieved targets of generating qualified leads for HP field sales.

Dell: Inbound Sales for SMB for the Benelux.

Provided pre sales information and sold Dell products per telephone.

Reference: ***************@****.***

AT & T: Technical support and then credit control for DACH, France and the Benelux.

Gave basic technical support for routers ; later working in finance bringing accounts up to date.

Correcting overpayments, matching late payments and arranging payment plans.

European Union. Luxembourg: Trilingual assistant at the European Investment Bank in

Luxembourg.

WebEx. Amsterdam, The Netherlands. January 2004 – September 2005

Client Services Manager / Up sell Manager.

Achieved 100% client retention rate in first quarter. Enhanced customer satisfaction by

proactively calling into my client base and successfully spotted up sell / cross sell opportunities.

Focused on client’s adoption by means of training and monitoring usage reports. Gained

permanent contract and was promoted to Corporate & Enterprise Up sell Manager.

Le Web Cyber Espace. Martinique. French West Indies. February 2002 – November 2003

Manageress of Internet Café.

Responsible for hiring and training of staff and rota planning. Orders, maintenance and book

keeping.

Kodak Digital Germany. Scotland. February 2001 – January 2002

Assistant Team Lead.

Provided pre sales information, generated sales orders and gave post sales technical support.

Handled escalations, reported on KPI’s and trained new staff. Acting Team Lead during

manager’s absence.

SMC Electronique. Normandy, France. March 2000 – February 2001

Account Manager.

Telemarketing to gain new clients and managed existing accounts. Liaised between clients and

technicians for status updates.

Scanlon and Smith GmbH. Berlin, Germany. March 1997 – March 2000

Assistant Manageress.

Waitress, then assistant manageress for busy Irish Pub / Restaurant chain.

Planta Tabak GmbH. Berlin, Germany. June 1996 – February 1997

Supply Chain / Logistics assistant.

Milngavie & Bearsden District Libraries. Scotland. 1991 – June 1996

Library & Art Gallery Assistant. Full time summer student and part time during term time.

Education

1990 - Highers: English, Maths, Accounting, French. Scotvec National Computing Certificate.

1991 - 1993 Glasgow University.

1997 - Berliner Volkshochschulen.

2009 - HP Partner Professional.

Ongoing – Legal Studies

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