Customer Service Manager

Michael B. Rosenthal

**** * ******, ***. #*

Schuyler NE 68661-1946

Cell Phone: 402-***-****

Objective

Entry-level management, sales, auditing or accounting position on the

management staff of a sales, manufacturing or service-oriented business

involving administrative and economic analysis and decisions, field work,

line management, marketing & promotion and public relations.

Computer Skills

Microsoft XP operating systems, QuickBooks Pro 99, Microsoft Works 4.5a and

Microsoft Office 97

Education

Central Community College

Columbus, Nebraska

CompTIA Security+ Network Security, CompTIA A+ Certification,

QuickBooks (Workshop), Business Income Tax, Introduction to Spanish

(Workshop)

University of Nebraska/College of Business Administration

Lincoln, Nebraska

Bachelor of Science in Business Administration (1981)

Yankton College

Yankton, South Dakota

Business Administration/Pre-Law

Dean's Scholarship, Dean'List

Platte Technical Community College

Columbus, Nebraska

Associate of Arts (1976)

Loup Public Power District/Platte Insurance Board Scholarship

Business Manager of the P.T.C.C. Newspaper, Vice President of Delta Psi

Omega -- Theatre

Private Sector Education

How to Troubleshoot, Tune Up, and Repair PC's

Microsoft Office 97 Seminar, QuickBooks Seminar

Employment History

Diamond Sanitation, Inc.

Columbus, Nebraska

Assistant Office Manager

May 1999 - November 2008

Responsible for Accounts Receivable

Converted manual billing system to computer-based.

DOT (Department of Transportation) Compliance Officer

Secretary/Treasurer

November 2008 - December 2012

Responsible for Accounts Receivable, Accounts Payable, Payroll &

Accounting

President

November 2012 - December 2012

Responsible for "sale of business" legalities

Excel Corporation

Schuyler, Nebraska

Butcher & Relief Fab Scale Computer Operator

November 1985 - April 1999

Utilize a knife and hook to process beef in the fabrication

department.

Substitute fab scale computer operator. Employee of the month - March

1991

Sleep Inn & Suites

Columbus Hospitality, LLC

Columbus, Nebraska

Night Auditor

May 2000 -- October 2005

Responsibilities involved extensive use of computers and proprietary

software to ensure that daily business assets and liabilities balance

and provide customer service including processing reservations, credit

and debit card transactions and validating checks. Created

spreadsheets and provided computer expertise to facilitate management

objectives.

New World Inn

Columbus Convention Center (April 1999 - November 1999)

R&K Powers Enterprises, Inc. (November 1999

Columbus, Nebraska

Night Auditor

April 1999 -- March

2000 & November 2005 -- November 2009

Responsibilities involved extensive use of computers and proprietary

software to ensure that daily business assets and liabilities balance

and provide customer service including processing reservations, credit

and debit card transactions and validating checks. Created

spreadsheets and provided computer expertise to facilitate management

objectives.

Treasure City - Whitney Stores, Inc.

Lincoln, Nebraska

1st Assistant Store Manager

February 1982 - February 1983

Men's & Boy's Department Manager

Responsible for all phases of retail and department management

operations including inventory, display, filing timely reports, the

secure deposit of funds, shoplifting surveillance & prevention and

supervision of employees. New York corporate officers decided to

cease operations at a number of their properties and I was involved in

all aspects of closing their Lincoln store in the final going-out-of-

business stage.

Military

Nebraska Air National Guard

Lincoln, Nebraska

Administrative Specialist - Operations (155th Tactical Reconnaissance

Group)

June 1979 - June 1983

Government Services Administration

Lincoln, Nebraska

Flight Operations Clerk - Command Post

June 1981 - November 1981

Temporary Technician Status - Uniform Required

Attained the non-commissioned officer rank of Staff Sergeant. Security

clearance issued by the DOD (Department of Defense).

Awarded five decorations: the Air Force Basic Military Training Honor

Graduate Ribbon, The Air Reserve Forces Meritorious Service Ribbon, the

Nebraska Air National Guard Commendation Medal, the Air Force Training

Ribbon and the Small Arms Expert Marksman Ribbon. Granted an Honorable

Discharge.

Achievements

Private Pilot License (Single Engine Land) May 1, 1975

Ground Instructor License (Advanced) August 12, 1976

References

Available on request.

Contact this candidate