Sales Customer Service
Resume:
*** *** ****** **. **************, nc *****
c. 828-***-**** ( *****.******@*****.***
Kate J. Herold [pic]
objective
Seeking a position as a phlebotomist, where I can put my
practical skills in venipuncture and laboratory patient
services to good use, while incorporating my special talent
for putting patients at ease through compassion,
professionalism, and outstanding, friendly customer service.
Functional summary
Training & Experience: North Greenville Hospital; GHS
. Performed various venipuncture and capillary puncture
procedures to obtain specimens for lab testing.
. Prepared and organized patient specimens for testing,
storage, or transport using centrifuge, aliquot, and
biohazard transport.
. Collected urine, stool and saliva specimens and prepared
them for routine testing.
. Collected urine and blood specimens for drug & alcohol
screening, strictly following special handling requirements
and protocol for such testing.
. Received specimens from the ER, Home Health nurses, and
from patients through the outpatient lab and prepared and
delivered them for testing to various labs as needed.
. Routinely accessioned and collected timed and STAT orders
from LTACH and ICU patients, and prepared these specimens
for timely testing.
. Followed protocol for positive patient identification at
all times.
. Restocked and organized outpatient lab and portable
phlebotomy cart used for inpatient collections.
. Cleaned, restocked and organized outpatient lab & blood
collection area.
. Greeted patients in waiting area and escorted them to the
outpatient lab, followed positive identified policies,
maintained patient privacy at all times, received test
orders, verified accuracy of orders and performed specimen
collection, at all times recognizing the patient's privacy
and safety of the patient.
. Completed morning rounds in LTACH and ICU following reverse
isolation and enteric safety measures. At all times
following the required use of personal protective equipment
and hand washing procedures for every patient for this
particular facility.
. Completion of necessary immunizations and testing for T.B.
Completion of recent criminal background check.
Summary of qualifications
Greenville Technical College, Greenville, SC
. Phlebotomy Certification Program - Full Program
. Completion of Lecture, Classroom, & Lab
North Greenville Hospital - GHS, Travelers Rest, SC
. Completion of Internship at North Greenville Hospital
- Greenville Health Systems.
American Heart Association
. BLS - CPR for Health Care Providers exp. 2015
Employment
Lowes Home Improvement - 2010 - 2013
Position: Credit Coordinator
Job Responsibilities: Responsible for the effective management of
Commercial Builder/Contractor Account credit services; administrative
functions of corporate credit programs and policies and procedures; and the
approval, maintenance and collections of all store accounts receivables,
returned checks and credit cards. Responsible for the effective follow-up
of Special Order Sales. Researches SOS related reports to identify and
recover all potential margin losses. Greet and acknowledge all customers in
a friendly, professional manner and provide quick, responsive customer
service.
Transylvania Times News - 2006-2008
Position: Writer Reporter
Responsibility: Writing and reporting the daily news, interviewing
government officials, law enforcement, and other individuals, attending
town hall meetings, community events and school board meetings to report on
the news. Meeting deadlines for completing stories. Help with layout and
editing of the newspaper. Coming up with story ideas for feature news
section and completing those articles through research, interviews, writing
and photography.
Hudson Realty Company 1989 - 1999
Position: Office Manager
Responsibility: Receptionist responsibilities, switchboard operations,
Weekly sales meetings, typing contracts, data entry of property listings
into the MLS system, maintaining office supplies, scheduling sales
associates for floor time, writing and placing property ads, maintaining a
functional workplace for myself and the 35 person sales force by making
listing and sales packets and keeping and organized filing system where all
the needed paperwork could be found easily by all sales associates,
maintaining accurate files on each property according to guidelines set
forth by the board of Realtors. During this time I also held a real estate
sales license, but only actively sold real estate for a couple of years. My
main function was running the office.
Education
Appalachian State University 1999-2003
Communications - Journalism
Minored in English & Psychology
Regularly earned a spots on the Chancellor's and Dean's list
for overall GPA of 3.7 or higher.
Volunteer Service
Volunteer Service: Shelter Rock Ministries, Foscoe, NC. My
mission: Participation in rescue services for impoverished
persons of Appalachia.
Presentation: "Portrait of Poverty" to A.C.T. Eastern Region
Campus Compact Conference 2002 at ASU.
REFERENCES
Kelly Faulkner, MT (ASCP)
Relationship: Preceptor during externship at GHS
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Manager, Lab Services - Greenville Health Systems - North Greenville
Hospital
Rhonda Anderson, PBT (ASCP)
Relationship: Instructor - Phlebotomy
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Phlebotomy Instructor, Greenville Technical College,
Greenville, SC
Linda King
Relationship: Former supervisor
Avery County Schools - Linville, NC
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