Customer Service Sales

A'JALI CLARK

**** ********* *****, *******, ** **531 (H) 925-***-**** (C) 510-***-**** acbiqy@r.postjobfree.com

Professional Summary

Motivated customer service specialist with over [ 4] years retail experience in a fast-paced, team-based

environment. Friendly Sales Associate adept at working in diverse retail and customer service environments.

Dedicated food service worker proficient in customer service, food handling, preparation and Point of Sale

(POS) transactions. Seeking restaurant position with opportunities for advancement in management. Crew

Member offering a positive attitude and flexible schedule. Works well independently or with others as a team.

Customer service oriented Medical Assistant skilled with greeting patients, scheduling appointments and

preparing patient charts.

Skills

Customer-oriented Able to work in continuously-standing position

Active listening skills for four or more hours

Point of Sale (POS) system operation Excellent multi-tasker

Quick learner Honest, trustworthy and punctual

Organized multi-tasker Food safety certified

Friendly and helpful Food preparation experience

Late-night shift availability Positive and friendly

Supply ordering ability Cash handling and management

People-oriented

Retail merchandising experience

Types [45] WPM

Work History

Athletic 05/2013 to C urrent

Nike San Francisco – 278 post street San Francisco, Ca

Stocked and replenished merchandise according to store merchandising layouts.

Priced merchandise, stocked shelves and took inventory of supplies.

Cleaned and organized the store, including the checkout desk and displays.

Handled all customer relations issues in a gracious manner and in accordance with company policies.

Welcomed customers into the store and helped them locate items.

Educated customers about the brand to incite excitement about the company's mission and values.

Followed merchandising guidelines to present visually appealing displays.

Maintained established merchandising standards, including window, sales floor and promotional

displays.

Shift Leader 01/2009 to 0 5/2013

MCDONALDS – San Francisco, Ca

Up-sold additional menu items, beverages and desserts to increase restaurant profits.Took necessary steps

to meet customer needs and effectively resolve food or service issues.Recorded customer orders and

repeated them back in a clear, understandable manner.Promptly reported complaints to a member of the

management team.Correctly received orders, processed payments and responded appropriately to guest

concerns.Served fresh, hot food with a smile in a timely manner.Communicated clearly and positively with

co-workers and management.Resolved guest complaints promptly and professionally.Served orders to

customers at windows, counters and tables.Packaged menu items into bags or trays and placed drink

orders into carriers.Cut and chopped food items and cooked on a grill or in fryers.Operated large-volume

cooking equipment such as grills, deep-fat fryers and griddles.Accurately measured ingredients required

for specific food items.Prepared and served beverages such as coffee, tea and fountain drinks.Properly.

Sales Associated 11/2007 to 0 6/2009

MACYS – C oncord, Ca

Recommended and helped customers select merchandise based on their needs.Exchanged returned

merchandise for customers quickly and efficiently.Served as liaison between customers, store personnel

and various store departments.Confirmed that appropriate changes were made to resolve customers'

problems.Extended customer subscriptions, offering discounts and promotions to ensure high customer

retention rates.Informed customers about sales and promotions in a friendly and engaging manner.Tracked

down sources of special products and services to meet customers' special needs.Managed wide variety of

customer service and administrative tasks to resolve customer issues quickly and efficiently.Trained new

employees on company customer service policies and service level standards.

Education

B B A: ACCOUNTING Business and Restaurant Management Current

Heald College - San Francisco, Ca

Volunteer

Candy stripper for Doctors Medical Center for two years in high school. help with filing papers, making copies

for patients,directing patients to different floors, delivering food trays to patients rooms & preparing

them,changing babies diapers, helping any nurse who may need services on the floors.

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