Customer Service Assistant
Resume:
Morgan Kovari
Spokane, WA
******.******@*****.***
Education:
BS Environmental Health 2011
Illinois State University
Bloomington, IL
Relevant Courses:
Occupational Health, Health Data Analysis (statistics), Air Quality, Water Quality, Environmental Toxicology,
Microeconomics, Macroeconomics, Pollution Prevention and Energy Efficiency, Waste Management, Disaster
Preparedness, Independent study in energy efficiency consulting for local businesses, Microbiology, Independent
study on biodiesel production
Work Experience:
Part-time Nanny Position: Fort Collins, CO January 2012- September 2013
USDA Forest Service Laboratory Technician: Fort Collins, CO May 2011-November2012
Responsibilities: Took and analyzed soil and water samples as part of an ongoing environmental monitoring research
project. Oversaw and instructed 3-5 workers and students in the practices and principles of laboratory analysis. Planned and
collaborated with 3 field managers and 4 head scientists on schedules, collection methods, and quality control techniques to
improve the quality of sampling and results within the experiments. Managed 12 different site datasets and reported the
results.
Accomplishments:
Processed over 8 years of research backlog and outlier rerun tests to clear storage space and finish old datasets
Created and implemented an effective streamlined quality monitoring system
Added a “visuals” page to data reports to quickly convey results to busy scientists using Excel and Macros
ISU Bioenergy Laboratory Research Assistant: Normal, IL August 2009- May 2011
Responsibilities: Researched different methods to increase methane yields in anaerobic digesters for rural applications as a
potential renewable energy source. Collected results and reported them in datasets. Collaborated schedules with other
students. Autoclaved any biohazards within the lab.
Accomplishments:
Won second place at the American Industrial Hygiene Association (AIHA)conference presenting our research
Oversaw set up and tear down of monthly experiments ensuring continuity of the method
ISU Teaching Assistant and Resident Assistant January 2010- May 2011
Photo Technician at Walgreens: Rockford, IL April 2008- January 2010
Responsibilities: Machine maintenance. Worker safety and organization of product. Customer service in a timely manner
Accomplishments:
Increased sales of a photo book by making an in-store kiosk display by 35% in store
Assistant Manager at Paninos Restaurant: Rockford, IL August 2003- April 2008
Certifications:
- FEMA certifications (Disaster Preparedness)
o 100: Introduction to Incident Command System
o 200: ICS for Single Resources and Initial Action Incidents
o 700: National Incident Management Systems
Skills:
Extensive experience with Microsoft Exel
Microsoft Word, Powerpoint
Beginning grasp of Exel Macros
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