Customer Service Insurance
Resume:
ALLISON TAYLOR WILLIS
Dallas, TX
*************@*****.***.**
SUMMARY
Twenty Years in Insurance Industry. Strong organizational, analytical, research and audit skills.
Ability to translate customers needs into effective solutions. Team player with a customer focus
attitude and proven accomplishments.
PROFESSIONAL EXPERIENCE
GRAMERCY INSURANCE, Dallas, TX
12/07 6/12
In charge of maintaining office supplies and coordinate delivery with various vendors
Sort incoming and assemble mail
Filing returned file
COLEMONT INSURANCE BROKERS, Dallas, TX 2006 – 8/07
Technical Assistant – Commercial Property, Casualty & Financial
Logged in and checked policies that have been received for the Property Team (5) Brokers,
Casualty & Financial Teams
Mailed out policies to the appropriate state surplus lines offices for surplus lines stamping
Monitored policies by suspense system in order to process out to the retail agents upon receipt
from the applicable State Surplus Lines Offices for the entire Property Team
Sent change requests to the carriers based on policy corrections needed and processed
endorsements upon receipt
Contact person for agents, carriers, and brokers on laws governing state mandated requirements
REPUBLIC INSURANCE GROUP, Dallas, TX 1990 – 2005
Commercial Processing Senior Clerk
Processed and proofed manual and automated policies for accuracy, sort and assemble for mailing
Prepared forms utilizing system Group Wise and process endorsements
Prepared reinstatements letters for agents and mortgagees
Imaged all documents using the Image Track System
PROFESSIONAL DEVELOPMENT
Insurance Courses: INS 21, 22, 23
Customer Service Courses: Train the Trainer, Numerous Personality Courses, Various training
and career building seminars
Software: Microsoft Windows (Excel, Access, and Word), Lotus,
Skills: Typing, Faxing, Multiline telephone system
Licenses: Claim Adjuster Licensed – All Lines
Contact this candidate