Customer Service Manager

Christina A. Noynay

Unit *** Faris Building,

Buheirah Corniche, Sharjah, UAE

Call: +971*********

E-mail: *******@*****.***

Objective: To seek for a position that will allow me to fully concentrate

my knowledge and skills acquired.

1 Qualifications and Skills

Expertise in making inventory reports

Excellent communication skills in English both written and oral

Well-organized and has the ability to work diligently in a team

Knowledgeable in computer applications, such as MS Word, MS Excel, MS

PowerPoint

Fast-learner and has good leadership potentials

Well-trained and knowledgeable in Customer Service

2 Employment History

July 2013 to Present

Customer Service Executive

Al Mutatwir Customer Service Centre L.L.C (Sybrid Pvt. Ltd)

Buheirah Corniche, Sharjah, UAE

March 2011 to July 2013

Crew Trainer

Emirates Fast food Corp. L.L.C (McDonald's Emirates)

Enoc- Gardens Branch, Dubai, UAE

April 2007 to March 2011

Production Material Controller

Cebu Microelectronics Inc.

Mepz1, Cebu City, Philippines

3 Duties and Responsibilities:

4 Crew Trainer

Prepares training materials to be used upon arrival of new crews.

Assists management in preparation for training documents during training

audits.

Ensure that each crew receives proper training with regards to standard

procedures as per company requirements.

Ensure that each guest in our restaurant receives friendly greetings.

Serves customer in a friendly manner and with courtesy according to the

company's standard for hospitality.

To ensure the quality of product before it will be served to the customer.

Monitors the service time on each transaction to meet and beat daily shift

targets.

Production Material Controller

Receives delivery of materials from the consignee.

Monitors issuance and receiving of materials in the production.

Prepares data for materials that will be used in the production.

Conducting inventory and prepares inventory reports.

Organizing stocks and updates of its expirations.

5 Trainings and Seminars

Crew Seminar- Mc Donald's Crew Seminar (Food Safety)

October 2011

Education

2004 to 2006 Bachelor of Science in Computer

Science

Visayas State University

Visca, Baybay, Leyte, Philippines

2000 to 2004 Bitanhuan National High School

Bitanhuan, Baybay, Leyte, Philippines

1994 to 2000 Bitanhuan Elementary School

Bitanhuan, Baybay, Leyte, Philippines

References

Ms. Dahlia Lupina

2nd Assistant Manager

Mc Donald's - Enoc Gardens Branch

Mobile #: 055*******

Mr. Michelle Anne Gurion

LSM Coordinator

Mc Donald's - Dubai Area

Mobile #: 055*******

Contact this candidate