AS400 iSeries

Robert M. Oldnettle

Carson, Ca. *****

**********@**.**.***

Cell - 310-***-****

Objective: Continue Information Systems career with emphasis on

expanding technical capabilities while supervising/managing Operations/IT

staff.

IT Operations Supervisor - United Health Group/OptumRx - Costa Mesa, Ca.

. 6 years in charge of day to day IT Operations in an iSeries/Windows

environment.

. Managed a 13 member AS400/iSeries centric Operations team in three

data centers supporting 24x7x365 system monitoring and reporting.

. Directed a 3 member team in day to day customer service that supported

internal and external customers with data file creation and new client

setups of data transmissions (FTP).

. Provided daily status updates to IS Management on iSeries LPARs

(production and development) and Window Servers (XP/2003) regarding

outstanding issues.

. Supplied leadership and guidance on issues resolution for Operations

staff. Assist in directing Operations staff making judgment calls on

issues that involve job abends or complete without expected results.

. Worked closely with all members on team to resolve professional and

personal issues.

. Chaired daily status meetings that incorporated shift turnover status

and customer service issues.

. Communicated with external customers and CRM's setting correct

expectations for requests of service from Operations Team.

. Provided technical expertise that allowed customers to understand what

Operations is responsible for and directs customers to other IS teams

when their expectations are out of scope for Operations.

. Reviewed and approved all Change Requests (CR) directed to Operations

team.

. Responsible for the review, distribution and completion of

approximately 350 Help Desk tickets per month assigned to the

Operations team.

. Accountable to the IS Operations Manager for the daily leadership and

management of the IS Operations Team.

. Created a Knowledge Base process that allows team members to document

new processes.

. Responsible for the yearly evaluation process for the 16 members of

the Operations team.

. Researched, loaded and applied PTFs to iSeries systems as directed by

System Analysis team.

Sr IT Sys Consultant - United Health Group - Information Technology (UHG-

IT), Santa Ana, Ca.

. Identified needed improvements in IT Operations processes and

formulated actions to resolve/upgrade the process. Most actions

included simplifying and automating manual input of data.

. Supported internal departments in ad hoc one time requests for

information supporting HIPAA violations, class action lawsuits and

requests for data from CMS.

. Analyzed requirements/needs then created policy and procedure

documents for support of critical business processes. All policies

were reviewed and approved by business stake holders. Procedures were

then reviewed by IT Management and approved for implementation.

. Continuous improvement program was established and implemented

regarding departmental job aides (screen shots, with descriptive

explanations and instructions). These aides supported 24x7 system

monitoring, FTP file transfers and report distribution that team

members were responsible for.

. Excellent ability to present technical information to business stake

holders desiring nontechnical details.

. Working with the Privacy Office investigated HIPAA violations.

Resolved issues where data was sent to wrong customer.

. Produced and enhanced knowledge base run guide documents. These

documents aided in training new Operations staff on RxClaims

procedures.

. Acted as the SME and first point of contact for software RxClaims

(Catamaran/SXC) IT Operational issues.

. Trained four UHG-IT Managers and two Lead Operators on the daily

procedures and processes associated with RxClaims. The

training/knowledge transfer allowed these personnel to understand all

aspects of the 24x7 support and system monitoring.

System Analyst - HP/EDS - City of Anaheim, Ca.

. 3 years as sole iSeries resource for daily System Analysis, Operations

activities.

. Researched, analyzed and performed OS upgrade from V4R5 to V5R3.

. Created LPAR on iSeries system that was used as a Windows server.

Loaded, tested and placed into production Windows server. Created

scripts that accessed iSeries from Windows server.

. Working with Windows server technicians, built several Windows servers

to support increase server capacity within enterprise.

RPG Programmer - Big 5 Sporting Goods - El Segundo, Ca.

. 2 years as RPG programmer. Majority of work performed updated code to

enhance business capabilities.

Education

. MA National Security Studies - CSU San Bernardino, Ca.

. BS Aviation Mgt - Southern Illinois University, Carbondale, Il.

. Vocational Diploma - Computer Programming - Coleman College, La Mesa

Ca.

. US Air Force NCO Leadership School

. US Air Force NCO Advanced Leadership and Resource Management

Military Service

. US Air Force Reserves, Medical Logistics

. US Air Force Active Duty, Conventional Weapons Logistics

Applications

. Microsoft - Outlook, Word, Excel, Access, PowerPoint

. Mimix - data replication (green screen)/ VSP (GUI interface)

. Robot Scheduler, Robot Network

. BRMS Media Mgt.

. Informatica - Data Warehouse

. RxClaims, RxMaxO (Catamaran/SXC)

. Cisco Unified Personal Communicator

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