Administrative Assistant Customer Service

Alicia Coleman

PO Box ***** . Washington, D.C. **039 . Telephone: 202-***-**** . Email

Address: ************@*****.***[pic]

Highly-skilled and business-focused professional who provides exceptional

support with necessary functions throughout an organization. Qualified and

resourceful with the ability to manage complex projects, provide high-level

support, lead internal initiatives, support medical activities, and

complete any administrative tasks. Demonstrates exceptional analytical,

organizational, communication, decision making, problem solving, and

negotiation skills. Offers the ability to create/execute plans, meet

changing demands, and leverage program planning. Highly efficient,

organized, and skilled in a wide-range of support tasks and activities,

including:

. Business Operations . Office Administration and . Schedule Management

Coordination Management and Control

. . Medical Office . Skilled in the usage

Leadership/Motivation/T Administration Activities of PC Programs

eamwork . Complex Project & Process . Employee Training and

. Medical Management Development

Assisting/Patient . Communication and . Registered Medical

Support Interpersonal Skills Assistant (RMA)

. Use: Multi-Line

Telephone Systems

professional experience

ADMINISTRATIVE ASSISTANT, CAREFIRST BLUECROSS BLUESHIELD, WASHINGTON, DC

2013-CURRENT

. Managed the daily administrative and clerical tasks and supported

staff in various analyses and studies

. Analyzed and audited reports to identify discrepancies & designed and

produced organizational charts

. Evaluated reports for errors, including the use of improper reporting

procedures, computations, etc.

. Updated and maintained comprehensive files of contracts and conducted

assessments of client project requests. Ensuring all information

necessary for project completion was provided accurate and complete

. Coordinated updates of compliance procedures and document changes and

monitored legal documents. Populate information into existing letter

and agreement templates

. Provided high level executive support and prepared presentations,

memos, reports, and spreadsheets

. Collected compiled and prepared status, tracking, and summary reports

and managed filing systems.

. Accepted a high-volume of incoming phone calls on a multi-line system

and related messages/faxes

. Prepared presentations for meetings and handled word processing tasks

. Composed confidential documents on a word processing system and

maintained strict confidentiality (copying, binding, transmitting)

. Maintained inventory control and facilitated equipment and supply

purchases and shipments to staff

. Processed mail, handled the procurement of office supplies, calculated

timecards

. Other related duties, as assigned

Administrative Assistant, Chateau Inc., Washington, DC

2012-2013

Managed the daily administrative operations; answered calls on a multi line

system, update and maintain confidential files, schedule appointments, data

processing, document prepping and scanning, provided high level executive

support, composed and proofread documents, maintain calendars, greet and

direct visitors, maintained inventory control and facilitated equipment and

supply purchases and shipments to staff, processed mail

Mail Handler, United States Postal Service (USPS), Washington, DC

2011 to 2012

Responsible for sorting and processing incoming and outgoing mail and

distributed mail into destination bins while maintaining accuracy and

efficiency. Provided customer service and support at the counter; responded

to inquiries, sold products, and processed payments. Effectively sorted

complex mail and files.

Crew Leader Assistant, United States Census Bureau, Washington, DC

2009 and 2010

Facilitated and led effective training and orientation programs for

enumerators and instructed all teams in listing procedures; monitored

personnel to ensure productivity, accuracy, and efficiency and identified

the training needs of employees. Delivered mentorship, supervision,

coaching and education to all teams.

Medical Assistant - Externship, Takoma Park Pediatrics, Takoma Park,

Maryland 2010

Supported physicians or other healthcare professionals in the patient care

process; obtained and recorded vital signs, updated and maintained

confidential patient records, performed aseptic procedures, obtained throat

cultures, administered any injections, and performed urinalysis. Managed

the daily administrative activities of the facility; answered a high-volume

of incoming calls on multi-line systems, scheduled and confirmed

appointments, input data, document prepping and scanning, verified

insurance eligibilities and prepared the examination rooms.

Assistant Manager, Underground Station, Hyattsville, Maryland

2008 to 2009

Managed the day-to-day operations of the retail store and planned and

coordinated daily workflow to optimize efficiency, productivity, service,

and sales. Provided customer support/assistance; respond to all inquiries,

questions, complaints, and requests. Identified customer needs by assessing

goals and making recommendations in an effort to sell products and

initiated new sales or business development strategies.

. Screened, interviewed, hired, developed, and retained new, qualified

and successful employment candidates and supervised, motivated,

coached, evaluated, and trained the retail store employees

. Developed and executed merchandising displays to promote and

effectively display merchandise and ensured profitability by

maintaining pricing standards, inventories or movement of all goods

Sales Associate, Catholic University of America Bookstore, Washington, DC

2003 to 2008

Provided customer support and assistance; responded to all customer

questions, inquiries, and requests. Identified customer needs by assessing

goals and making recommendations in an effort to sell products. Maintained

accuracy and efficiency in duties, including cash handling, product

scanning, and processing.

Office Associate / Administrator, Giant Food, Hyattsville, Maryland

2007

Managed the daily administrative and financial activities of the store;

opened and closed the store, produced closeout reports, audited registers,

and worked closely with vendors to obtain products and negotiate contracts.

Supported management teams in the oversight and supervision of the

facility; led staff training and orientation programs, authorized

overrides, and delivered mentorship to all employees.

Administrative Assistant, United States Department of Commerce, Washington,

DC 2006

Coordinated the daily administrative activities of the organization;

created and produced MS PowerPoint presentations, responded to requests for

information, executed the input of data, document prepping and scanning,

composed reports and correspondence, maintained schedules and answered a

high-volume of phone calls on multi-line systems.

Administrative Assistant / Bookkeeper, DC Housing Authority, Washington, DC

2002 to 2004

Led the day-to-day administrative operations of the organization; greeted

and directed visitors, answered a high-volume of incoming phone calls on a

multi-line system, document prepping and scanning, scheduled and confirmed

appointments, updated and maintained files, handled the bookkeeping tasks

and responded to requests for information.

Volunteer Experience and Community Affiliations

Meal Preparer/Delivery Coordinator, Zacchaeus Soup Kitchen

education and training

MEDICAL ASSISTING TRAINING AND EDUCATION PROGRAM - ANATOMY, PHYSIOLOGY, AND

PSYCHOLOGY OF PATIENT CARE

American Career Institute - Wheaton, Maryland - Medical Assisting Training

program completed in 04/2010

Relevant Coursework: Aseptic Techniques, Examining Room Techniques, Basic

First Aid and CPR, Principles of Pharmacology, Medical Office

Administration, Venipuncture, Urinalysis, Hematology, Basic Chemistry

Screening, Medical Law and Ethics, Verbal and Written Communication Skills

and MediSoft Software Training

Core Coursework Completed with a major in Accounting and minor in

Psychology - Business Coursework

Virginia Commonwealth University - Richmond, Virginia - Completed one year

of Core College Coursework

Professional Development Training and Certifications: Nationally Registered

Certified Medical Assistant, American Registry of Medical Assistants ARMA .

Cardiopulmonary Resuscitation CPR and AED Certification

Contact this candidate