Customer Service Manager

AMBER AMATO

**** ******* ***** **** *** Grove, CA 95758

916-***-****

**********@***.***

HIGHLIGHTS OF QUALIFICATIONS

• Experience in positions requiring a high level of responsibility demonstrating strong

interpersonal skills

and attention to detail.

• Excellent oral and written communication skills with the ability to prepare and present clear,

concise

and comprehensive reports and information with accuracy.

• Ability to work independently on assignments as well as the ability to recognize and address

potential

problems within a multi-disciplinary team.

• Excellent organizational and time management skills with ability to oversee multiple projects.

• Quick learner who can easily follow directions and adapt to new responsibilities.

• Positive professional attitude, committed to excellence.

EXPERIENCE

BelAir Supermarket, Elk Grove, CA 2007-2008

Pharmacy Clerk

• Operate cash register to process cash or credit sales.

• Prepare prescription labels by typing or operating a computer and printer.

• Answer telephone inquiries, referring callers to pharmacist when necessary.

• Greet customers and help them locate merchandise.

• Receive, store, and inventory pharmaceutical supplies or medications, check for outdated

medications, and notify pharmacist when inventory levels are low.

• Unpack, sort, count, and label incoming merchandise, including items requiring special

handling or refrigeration.

• Maintain and clean equipment, work areas, or shelves.

• Perform clerical tasks, such as filing, compiling and maintaining prescription records, or

composing letters.

Winn Dixie Super Market, Jacksonville, FL 2003-2004

Front End Manager

• Managed front end operations to achieve financial and merchandising goals.

• Met labor goals through effective cost control, efficient utilization of labor, strong customer

service and shrink control.

• Ensured front end policies and procedures were known and adhered to, including proper

product handling, proper tender and coupon handling, scanning error procedures and

price checks. Ensured prompt, accurate customer check-out.

• Created a positive shopping experience through proper cashiering and bagging that

focuses on customer service and accurate prompt check. Trained and coached front end

staff on policies, procedures, customer service and job responsibilities.

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