Customer Service Human Resources

Annette Hailey

**** ********* ****. *********, ** 28262: 704-***-****(H) 704-***-****(C)

*************@*****.***

Twenty-two years of Customer Service, General Ledger and Internal Deposits Accounts

with a history of progressively responsible positions. Experienced in the use of general

office equipment, calculator and computerized data entry devices. Customer-focus with

the ability to work enthusiastically with others to achieve a common goal. Self-confident

and resourceful.

PROFESSIONAL EXPERIENCE

Aerotek/Lash Group Charlotte, NC

2012-2013

Benefits Investigation Specialist

Worked with public and private payers, handled benefit insurance inquiries at

assigned facility

Contacted insurance companies on behalf of physician’s office to verify patient's

benefits

Asked the appropriate questions regarding patient’s benefits and completed data entry

forms to document patient’s benefits coverage

Entered data accurately on company’s software program

Managed confidential paperwork while functioning in a fast pace environment

The Mergis Group/Wellsfargo Charlotte, NC

2010-2011

Account Specialist

Processed and supported the incoming and outgoing flow of all documents entering

and leaving Annuity Operations

Entered cash or trade business into company's software program

Assigned work to processors

Verified and shipped all required insurance documents to proper insurance companies

Private Home Healthcare 2008-2009

Provided routine individualized healthcare to chronically ill sister, such as bathed,

dressed, administered medication and light housekeeping

Wachovia National Bank Charlotte, NC 1987-

2007

Fourth largest Bank in the United States

Account Reconcilement Specialist II- Balance Control Department

Responsible for maintaining assigned accounts

Reviewed and balanced out-of-balance conditions in General Ledger and Internal

Deposit Accounts for potential risk

Identified, analyzed, researched and resolved exception items

Assisted in daily balancing when team members were absent

Reported all potential issues to Team Leaders of financial centers

Provided customer service to branch and cash management personnel

Balanced and monitored the clearing of Federal Reserve entries

Researched and corrected ACH customer errors

Returned Death of Depositor credit to the government

EDUCATION

South Piedmont Community College Monroe-North Carolina

2012

Human Resources Development classes

Central Piedmont Community College Charlotte-North Carolina

2011-2012

Certificate, Medical Reimbursement Specialist

ICD-9, Coding, Medical Terminology, Medisoft, Billing and Reimbursement

A.A.S., Office Administration

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