Customer Service Manager

Brittney Hackley

Asset Protection Specialist

Glendale, NY

*.**********@*****.*** - 347-***-****

Asset Protection Specialist focused on safety and security management, as well as asset recovery. Skilled

in problem solving and conflict resolution. Looking to enhance business skills that will equip me with the

knowledge needed to achieve personal and professional fulfillment.

Core Strengths

Loss prevention comprehension, Dedicated team player, Observant, Reliable and dependable, High level of

integrity, Conflict resolution, Cash Handling, Excellent communication, Exceptional leader, Organized

WORK EXPERIENCE

Asset Protection Specialist

Home Depot - South Ozone Park, NY - March 2010 to June 2013

Fulfilled all supervisory duties when Asset Protection Manager not present

Conducted investigations regarding suspected incidents of external and Internal theft.

Trained newly hired asset protection specialist for multiple store locations.

Apprehended an average of 2 to 3 subjects a week.

Answered customers' questions and addressed problems and complaints in person and via phone.

Communicated merchandise needs and issues to appropriate supervisors in a timely fashion.

Communicated store policy violations to the leadership team in a timely manner.

Offered direction and gave constructive feedback to motivate team members.

Attended 3 to 4 team meetings each month to voice concerns and offer constructive feedback to others.

Built and maintained effective relationships with peers and upper management.

Senior Bank Teller

Branch Banking & Trust - Richmond, VA - October 2005 to September 2008

Processed cash withdrawals.

Balanced daily cash deposits and bank vault inventory with a zero error rate.

Delivered prompt, accurate and excellent customer service.

Trained employees on cash drawer operations.

Researched and resolved customer issues on personal savings, checking and lines of credit accounts.

EDUCATION

High School Diploma in Advanced Diploma

Fluvanna Coutny High School - Palmyra, VA

2000 to 2004

Business Administration

Virginia Commonwealth University - Richmond, VA

SKILLS

Inventory Management, Report Writing, File Organization, Supervisor, Employee Training, Safety

Management, CCTV, Scheduling

AWARDS

Associate of the Month (Home Depot)

October 2011

Named “Associate of the Month” for maintaining excellent leadership of the Infocus team, leading the store to

365 days with out an accident, and consistently partnering with Department Supervisors and the management

team to combat shrink in the store and maintain a safe environment for employees and customers.

9 Homer Awards (Home Depot)

Awarded 9 Homer Awards: (2) for maintaining good partnership with management and department supervisors,

(2) for being a hard working Infocus Assistant Captain, (2) for being at the top of the district with most

apprehensions, (1) for driving Home Depot's core programs, and (1) for assisting the store in the absence of

an Asset Protection Manager.

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