Customer Service Administrative Assistant
Resume:
Shawna N. Grozier
Bessemer, AL 35020
*************@*****.***
Objective
I am seeking a position in a reputable company which provides me with the environment where I
can use my organization skills as well as the computer skills for the betterment of the company.
Abilities
I am a highly motivated individual great at organization. I am proficient at: QuickBooks, Word,
Works, Excel, Power Point, and Access. I am enthusiastic and love to work with other people. I
am customer friendly and always love to learn something new.
Employment History
06/10/2013 Accounting Clerk
10/03/2013 Adventure Media Group Anchorage, AK
Reconcile the accounts receivables and follow up on past due accounts.
11/08/2012 Facility Monitor
10/03/2013 Cook Inlet Tribal Council (Ernie Turner Center) Anchorage, AK
Perform administrative duties including answering phones, making copies,
sending faxes, shredding documents, keeping inventory, uploading documents
into clinical charts, and send/receive mail. Research, gather, and dispense
requested information from clinical staff. Greet and interact with all visitors and
participants in a professional manner. Check visitor bags and other personal
belongings prior to entering. Monitor and control visitor access. Monitor
participant entrance and exits. Monitor campus via Closed Circuit Television.
Conduct safety and bed checks. Ensure house rules are being followed by
participants. Maintain organization and cleanliness of offices.
02/13/2013 Administrative Assistant
05/31/2013 Alaska's Best Water & Coffee Anchorage, AK
Process and distribute all driver paperwork on a daily basis, answer a multi-line
phone, assist customers with ordering, invoicing, and other accounting issues they
may have. Provide excellent customer service while offering a variety of
solutions. Receive and process incoming mail. Problem solving and prioritizing
skills are exercised daily.
09/28/2010 Driver
07/18/2012 Enterprise Car Rental Anchorage, AK
Drive cars to body shops, to get an oil change, or anywhere the car may need to
go. Drive customers to and from the Enterprise office.
06/01/2010 Care giver
09/24/2010 Imagination Station Anchorage, AK
Ensure children are safe, well nourished, and educated to the best of my abilities.
08/20/2009 Noon Duty
12/17/2009 Anchorage School District Anchorage, AK
Watch children while at lunch and recess.
05/01/2009 Cashier
08/07/2009 Home Depot Anchorage, AK
Tender cash, debit cards, credit cards, and checks. Assist customers in finding
items. Kept work area clean and help out where needed.
01/01/2007 Crew Trainer
03/01/2008 McDonald’s Restaurant Anchorage, AK
Train new employees. Provide excellent customer service by accepting and
tendering cash, debit, and credit card payments. Cook meals, operate microwave
ovens, deep fryers, and ice-cream machines. Utilize stainless steel cleaning
equipment, sanitize work spaces and equipment. Monitor inventory and stock
items.
12/01/2007 Cashier
03/01/2008 NANA Management Anchorage, AK
Serve food in Alaska Native Medical Center cafeteria, deliver food trays to in-
house patients, prepare deserts, and help where needed.
08/01/2005 Administrative Assistant
01/01/2007 ECC, Inc Anchorage, AK
Answer phones and route calls to appropriate individuals, acquire messages, and
make return phone calls, Provided general information about company and its
services when necessary, Some accounting work such as accounts receivable,
accounts payable, payroll, reconciled about thirty credit cards, and three bank
accounts. Complete office organization, filing, and general office cleaning,
provide assistance to employees by problem solving issues related to payroll and
employee credit cards.
Contact this candidate