Sampath Kumar

Mob - +27-847******

SAP CRM Functional Consultant Mail id -

acbidb@r.postjobfree.com

Profile Summary: Having Overall 13 years' experience, 8years as SAP CRM

Functional Consultant, 2years as Super User in SAP CRM, SD, MI and BIW,

3years as domain experience in Logistics.

As a CRM solution consultant involved with,

V As a lead consultant with in-depth functional skills worked in 4 full

life cycles end-to-end project implementations, 1 Roll-out project, 3

Support Projects, 1 Upgrade Project. (1 global implementation and 2

global support project).

V Expertise in translating business goals and requirements into SAP CRM

solutions by guiding clients through effective blueprint workshops,

facilitating decisions on best practice solutions, guiding

configuration, technical architecture and subsequent testing.

V Expertise in Business re-engineering, Gap- Analysis, Business Blue

printing, Realization, Final Preparation, Go-Live and Post live

support.

V Internal team co-ordination i.e. ABAP team & other functional teams

and team handling.

V Conceptual working knowledge of Loyalty Management, Mobile Sales &

Service, BCM Integration and integrating business processes with ECC

(SD,MM,DMS), BI servers.

V Insightful industry knowledge, understanding and exposure to Retail,

Services, Retail, Banking, and Automobile Business Processes.

CRM Skills

V Expertise in Webui configuration for Interaction Center Clients for

CRM 2007 and CRM7.0 and configuration of Business Roles, PFCG Roles

for Sales, Service senarios.

V Expertise in configuration with CRM 7.0 for Sales - Order to Cash with

Billing and also Billing Integration with ECC.

V Expertise in Service - Complaint Management, Service Orders, Service

Contracts and Confirmations, Multilevel Categorization, Logistic

Integration with ECC, Billing and Billing Integration with ECC.

V Configuration eService i.e. ICSS B2B and B2C.

V Good knowledge in Middle ware i.e. In/out bound queues monitoring and

BDoc monitoring and re-process.

V Good knowledge in CProjects and DMS - Document Maintane Server.

Technical Knowledge

Language: Java

ERP: SAP CRM - Versions 4.0 & 5.0 & 7.0

Mobile Infrastructure (MI) - Administrator

SAP R/3 - Sales & Distribution.

Experience

Company Name From To Position

HCL Technologies 19.01.2012 Till date Lead Consultant

KPIT Cummins Info 23.03.2011 18.01.2012 Associate Project Lead

Systems

Future Group June'10 11.03.2011 CRM Consultant - Involved in

implementation project in 7.0

IBM India Pvt. Ltd August'200 18.06.2010 CRM Consultant - Involved in

9 Up-gradation 4.0 to 7.0ver &

Support Project

Eureka Forbes Ltd October'20 August'2009 First year worked as SAP Superuser.

04

Next 4 years worked as SAP CRM

Associate Consultant - Involved in

Implementation, Rolled Out and

Support Projects.

Netafim Irrigation January'20 October'2004 Logistic Assistant.

India Pvt. Ltd 04

Arun Enterprises January'20 December'200 Warehouse Incharge.

01 3

PROFESSIONAL SAP EXPERIENCE:

HCL Technologies

Cline: Standard Bank - South Africa

Environment: CRM 7.0 & IS-Banking

Duration: July'13 to till date

Standard Bank has a 150 year history in South Africa and started building a

franchise in the Rest of Africa in the early 1990s. We currently operate in

18 countries on the African continent, including South Africa, as well as

in other selected emerging markets.

SB is having mainly three business units of business are Personal &

Business Banking, Corporate & Investment Banking, and Wealth - Liberty.

Project Goal/Scope: This Business Release 6 project main goal is to

decommissioning the legacy branch account system and configures the CRM

system as per business needs.

. Involving the workshops for gathering business requirements.

. Preparing AS-IS documents and finalized the business blue print

document.

. Identified the required bank products to configure in SAP CRM and IS-

Banking system i.e. Sales products, Service products, bundled products

and Manufacturing products. Configured the required pricing in CRM

system.

. Account Origination gaps analyzed, re-engineered and configured as

required.

HCL Technologies

Cline: Danfoss - Enhancement and Implementation Project

Environment: CRM 7.0

Duration: 2nd Jan'13 to August'13

Danfoss (Denmark) is a global leader within energy-efficient solutions that

help save energy and combat climate change.

Main products are Compressors & Controls, Solar Inverters, Engineering,

Technology, Frequency Converters, Industrial Automation, Innovation, and

Energy Efficiency.

Project Goal/Scope: CRM - Logistic Integration and Sales Returns.

Responsibilities:

. Single-point-of-contact to Client for CRM solutions.

. Closely working with the technical operation and capabilities of the

solution and with Business team.

. Working with the solution owner to shape the design of solutions.

. Prepared and Involved Sales Returns and Exchange process design

documents and configure in the system.

. Prepared for Logistic Scenarios design documents and configured in the

integration system for Purchase Order and Scrap Scenarios.

. Prepared required Functional Specifications and internal department co-

ordinations i.e. ABAP team and R3 team.

Duration: 1st April to 29th June'2013 - Onsite

. Gathering business requirements and conducting workshops.

. Prepared As-Is documents.

. Customer interaction for Enhancement project. Understanding the

requirements, preparing Prepared Functional Specification documents

with technical Logic.

. Configuring in System and testing releasing into Production and

Ensuring zero defects before releasing into production.

HCL Technologies

Cline: Xerox - UK - Implementation Project - 2nd Phase

Environment: CRM 5.0

Duration: 22nd Jan'12 to 15th Nov'12

Xerox (UK) markets its parent's products and services, including copiers,

printers, fax machines, document management software, and related supplies,

throughout the UK. Its imaging product lines include both color and

monochrome models, and range from small office printers and copiers to

large-scale production presses. The company also provides consulting and

outsourcing services. Key customers have included Her Majesty's Stationery

Office, which publishes government legislation. Xerox maintains one of its

principal research facilities in the UK.

Project Goal/Scope: Xerox has been in the business of making it easier to

get work done. Our job has never been more important than it is today as

the world gets even more lost in information. Xerox has kept pace with

innovations that help business clear the path between paper and digital

content, cut through the clutter and make information relevant again. Xerox

designs its products for businesses in the financial services, graphic

arts, health care, government, and industrial sectors.

Responsibilities:

. Configuration of Service Contracts/ Service Orders and testing as per

customer requirements

. Configuration of Individual Objects/Installed Bases /Products

. Worked on CRM Billing for the Usage Based Contracts/ Service Orders /

AMC Contracts.

. Designed integration test scripts

. Master Data set up for the Customer Scenarios

. Design reviews with onsite Team

. Defects handling which is raised by Testers and Super Users.

KPIT Cummins Info Systems

Client: Lacer - Implementation Project for Sony Latin America

Environment: CRM 7.0

Duration: April'11 to Jan'12

Project Goal/Scope: The idea behind the project was to enable the business

team capture the Customer Data for 360 Degrees i.e. for Pre Sales, Post

Sales. And also the data suppose to use for SonyStyle.

Responsibilities:

. Requirements gathering for Sales and Service. These scenarios covered

> Order to Cash

> CRM Billing

> Customer Interaction Center

> Complaint Management

. Created Blue print Documents to translate the above requirements to

SAP CRM.

. Created Design Documents.

Future Group

Project: HSRIL - Sales Delivery and Service - Implementation project

Environment: CRM 7.0

Duration: June'10 to 11.03.2011

Retail forms the core business activity at Future Group and most of its

businesses in the consumption space are built around retail. Future Group's

retail network touches the lives of more than 200 million Indians in 73

cities and 65 rural locations across the country. The group currently

operates around 1,000 stores spread over 16 million square feet of retail

space.

Led by Pantaloon Retail, the group's flagship company, the group manages

some of India's most popular retail chains like Big Bazaar, Food Bazaar,

Central, Brand Factory, Planet Sports, Star and Sitara, Furniture Bazaar,

eZone and Electronics Bazaar, Home Town.

Project Goal/Scope: Hometown and e-Zone is format of future group. The idea

behind the service project was to enable the business team capture the

after sales market for the products sold by them. The products from third

party brands and own brands. Under this project the business processes

implemented are: Complaints, Warranty Management, AMC and Spares

Management.

Responsibilities:

. Coordinating with Business services Team for the Requirements

gathering and prepared blue print document.

. Configured appropriate WEBUI Business Roles and PFCG Roles, includes

Role Configuration, Navigation Bar profiles, Layout Profiles,

Technical Profile, Assign Functional Profiles, Work Centers, Work

Center Group Links.

. Configured Service Order Quotations, Service Orders, Service Tickets,

Service Contracts, Multilevel Categorization and Service Billing.

. Configured on base customization concepts like status profile, date

profile, action profile and action monitor.

. Configured on Warranty Management, Installed Base Management.

. Configured on Complaints, Contract management, CRM billing with R3

Integration.

. Configured Sales Process and Service Process with Controlling and

Logistics Integration.

. Configured ICSS B2C scenarios for Customer to login complaints and to

view open transaction.

Future Group

Project: Design & Build Project - Implementation Project

Environment: CRM 7.0

Duration: June'10 to 11.03.2011

Project Goal/Scope: Hometown is format of future group involved in home

solutions like modular kitchen, interior design and furnishing. The scope

of the project is to enable the team in hometown to manager their interior

design project effectively. The solution provided was CRM leads,

opportunity management and C_Project along with Document Management System.

The rationale for this is was to enable the business track their project

right from presales to actual delivery and service.

Responsibilities:

. Coordinating with Business services Team for the Requirements

gathering and prepared blue print document.

. Configured appropriate WEBUI Business Roles and PFCG Roles, includes

Role Configuration, Navigation Bar profiles, Layout Profiles,

Technical Profile, Assign Functional Profiles, Work Centers, Work

Center Group Links and Transaction Launchers using BOR methods and URL

methods.

. Worked on Lead Management, Opportunity Management with Sales

Methodology, Service Order Quotations, Service Orders and Billing with

R3 Integration.

IBM India Pvt Ltd.

Client: - Ministry Of Netherlands - Supporting Project

Environment: - CRM 5.0

Duration: - From January'10 to June'10

The Ministry of Transport, Public Works and Water Management (VenW) is one

of the thirteen ministries, which make up the national government. The

ministry consists of the policy departments and executive departments, as

well as the Directorate-General for Public Works and Water Management

(Rijkswaterstaat), the Transport, Public Works and Water Management

Inspectorate (Inspectie Verkeer en Waterstaat) and the Royal Netherlands

Meteorological Institute (KNMI).

Business scenario requirement -

. Changes made to Product Attributes and Set types.

. Supporting AMS and ticket handling.

. Monitoring in & out bound Queues and BDCos.

. Preparing Blueprint and Configuration Documents for the existing

project and submitted to the customer.

. Preparing Functional Specification for custom developments for

verifying the status.

. Prepared Test Scripts for manual testing.

IBM India Pvt Ltd.

Client: - Eureka Forbes Ltd - Upgrade Project

Environment: - CRM 7.0

Duration: August'09 to January'10

Project Goal/Scope: The project goal was to upgrade from CRM 4.0 to 7.0,

also added new business functionalities.

. Requirement gathered for Sales and Service process which include new

scenarios like Creating Business Partners and Lead Management in CRM.

. Configured Business Roles Management and Technical Profiles. Etc

. Configured Territory Management for Opportunities.

. Prepared manual test scripts.

Eureka Forbes Ltd

Project: - Euro Vandana Champion Team - Implementation & Supporting Pro.

Duration: October'2005 to July'2009

Environment: - CRM 4.0

Eureka Forbes Ltd is Asia's largest direct sales company. Worked as

internal IT Department member and complicated the following

Project Goal/Scope: The project goal was to migrate from a legacy Customer

Service Application to standard SAP CRM, R3 and Mobile Infrastructure. The

business case for the project was to increase in productivity due to new

functionality provided by SAP CRM and better technical infrastructure to

support the high growth rate of company. The implementation was Phase wise

approach for all the service support centers and sales offices. The

project successfully managed both the technical and business change. Few

of the key challenges with this project was integration of SAP CRM with

Mobile Infrastructure. High Volume interface for Service Ticket Automation

and large volume conversion.

. Master data configuration i.e. Business Partners and Roles

. Configured Service Transactions i.e. Service Orders, Confirmations,

Contracts, Warranty Management and Complaints.

. Preparation of business blueprint.

. Setting up and implementing CRM for 219 Locations for service

operations

. Prepared functional specifications.

. Prepared End User Manuals and given the training to the users.

. Training to the all end users on the functionalities provided by SAP

CRM, MI, SD, MM,BIW

Migration of Data from Legacy to SAP

As AMS team member, my responsibilities are

. Successfully completed Integration testing MI with CRM, SAP SD, MM

and FI. Covered scenarios are:

1. Master Data management i.e. BP, I-Base, Product Master.

2. Complaints, Service Orders and Contracts Management.

3. General Activities

4. Leads (Enquiries, AMC Leads)

5. Collection Posting and Management.

. Administration and Monitoring of data exchange between Mobile

Infrastructure (MI) Client and SAP CRM, R3 through MI Server.

. Intimation of the failure transactions to back end data entry team.

. Monitoring and analysis of the BDocs and reprocessing the same.

. CRM Queues Handling - Monitoring of In and Out Bound Queues

. Setting up and implementing CRM for 64 offices in AP Area Locations

for service operations

Project: Key Accounts Management System - Implementation Project

Duration: January'2008 to July'2009

Environment: CRM 4.0

Project Goal/Scope: The project goal was to capture the Key Customers

information, Project Status

. Configured Sales Transactions i.e. Opportunities, Sales Quotation

> Configuration of the phases for the opportunities through

the functionality of actions

> Configured Auto and Manual Sales Quotations

. Prepared functional specification for custom reports.

. Prepared Process Document

. Prepared End User Manual.

. End User Trainings conducted at various zones.

. Taken responsible for pilot run at Bangalore zone.

. AMS Support

Project: D Line Door Knock & Demo Tracking System - Implementation Project

Duration: August'2008 to July'2009

Environment: CRM 4.0

Project Goal/Scope: The project goal was to do MIS between Sales Vs.

Product Demo and capturing the prospective information.

. Configured Sales Transactions i.e. Leads, Opportunities and

Quotations.

. Configured Territory Management for Opportunities.

. Prepared functional specification for custom reports.

. Prepared Process Document.

. Prepared End User Manual.

. End User Trainings conducted at various zones

. Takes responsible for pilot run at New Delhi zone

. AMS Support

Non - SAP Experience

Company: Eureka Forbes Ltd.

Duration: October'2004 to September'2005 - This year I worked as Non - SAP

. Responsible for Andhrapradesh area IT Related works.

. Internal Package (FoxPro) supporting and trouble shooting.

. New Programs development in FoxPro.

. Data consolidation - AP Area.

. Desktop trouble shooting.

. Mails Configuration.

Company: Netafim Irrigation India Pvt Ltd.

Duration: January'04 to October'04

Role: Logistic Assistant

Netafim Irrigation India Private Limited, the Indian subsidiary of Netafim

Israel was incorporated on 25th of September 1997.

Responsibilities are as follows,

. Responsible for making Delivery Challans and Invoice Copies.

. Assisting the company officials with time-to-time data about Stocks

inflow, availability, Stock requirements, Stock forecasting, accounts

receivables, Ageing, Sales and collections, Actual Vs Targets.

Material managements, Sales reports require by the Sales Team.

. Liaisoning with transporters for dispatch of materials to

distributors and end customers (Formers Place).

. Responsible for bills verifying and Money Crediting to the vendors.

. Monitoring Material Ledgers and Stock Audits

Accomplishments

. Generated full version of Material Management system in FoxPro

package.

. Generated MIS System as per requirement by the Logistic Head.

Company: Arun Enterprises,

Duration: January'01 to December'03

is a CFA Bharat Shell Limited based in Mumbai, we are an Indian

supplier of, Lubricants, General Purpose Lubricants.

Responsibilities,

. In charge of Warehouse - Material out & in Flow.

. Liaisoning with transporters for dispatch of materials to distributor

places.

. Generation of periodic MIS reports to Regional Logistics Personnel.

Accomplishments

. Won the best management CFA award for the service provide closely.

Educational Background

MBA - Project Management -Sikkim Manipal University - 2012

Bachelor of Commerce -Dr. Ambdekar University - 2000

Contact this candidate