Customer Service Representative

SHONETTE ANDERSON

Brooklyn, NY *****

347-***-****? ********.********@*****.*** ?

www.linkedin.com/in/shonetteanderson

SUMMARY

Experienced Customer Service Representative, providing customers, clients

and patients with prompt, efficient and friendly attention for seven years.

Proficient in Medisoft, Delmar, ICD-9CM, CPT coding, MS Word and MS Excel.

Knowledge of MS PowerPoint, MS Outlook, Office Manager and E-Clinical.

Type: 55 wpm.

Education

BA, Early Childhood Education Special Education / Childhood Education,

Brooklyn College - Degree expected 2015

. Minor in Psychology

. Member of National Black Science Students Association 2013

AAS, Health Information Technology, TCI College of Technology, New York, NY

- Graduated April 2009

. Overall G.P.A: 3.38; Dean's List (Fall 2008)

Experience

Aegis Telecommunications, New York, NY June

2010 - April 2012

Customer Service Representative / Web Specialist

Provided Rx authorizations on case to case basis. Provided web support to

Medicare members. Assisted members with Web technical difficulties, or

consulted with appropriate department for solution. Assisted members with

demographic and plan changes, and with enrolling into plans.

. Interacted with members to answer difficult questions regarding plan

information, drug coverage and billing.

McDonalds, Brooklyn, New York

April 2009 - November 2009

Crew Member

Provided high quality service in fast paced environment to all customers.

Operated cash register containing up to $2000 accurately, calculated total

sales and returned correct change. Placed, prepared and served customer

orders quickly and efficiently.

People Care Inc. (DFTA), Various Locations around New York City

July 2009 - November 2009

Personal Care Aide

Provided personal care and light housekeeping to semi-dependent and fully

dependent patients. Attended doctor visits with patients. Assisted with

grocery, personal needs and clothing shopping.

. Gave personal attention, assistance and comfort to elderly, invalid,

disabled, and young patients.

Target, Brooklyn, New York Oct.

2008 - Mar. 2009

Team Member

Operated cash register and handled up to $5,000 daily. Maintained

cleanliness and appearance of store at all times. Encouraged guests to

open Red Cards (Target Credit Cards) by explaining benefits. Persuaded

guests to take in-store surveys to improve shopping experiences.

. Consistently met company's weekly speed goal for cash, credit and

check transactions.

McDonalds, New York, NY

July 2006 - Sept 2008

Crew Trainer

Provided high quality service in fast paced environment to all customers.

Operated cash register containing up to $2000 accurately, calculated total

sales and returned correct change. Placed, prepared and served customer

orders quickly and efficiently. Assisted managers with scheduling of

employees and cash handling on a regular basis.

. Conducted training and orientation all new crew members on store

policies and procedures

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