Customer Service Representative

Jordan S. Weatherly

*** ******** ***** ****** *******, GA 30122 770-***-**** ***************@*****.*** / ****************@*********.***

Profile

* Ability to adapt to new environments, Able to multi-task effectively.

* Proficient in Microsoft word, Excel, PowerPoint, and Outlook

* Consistently increase sales and guest counts.

* Communication skills include providing clear direction, sharing information, delegating, assigning, and prioritizing work in an efficient manner.

* Answering any queries quickly and efficiently, Careful attention to detail.

* Able to respond and adapt to the needs of all customers, accurately updating customers records with information.

* Handling complaints in a diplomatic way, dealing with calls in a highly professional manner.

WORK EXPERIENCE

Home Depot

Customer Service Representative/Your Other Warehouse (YOW) August 2013-Present

* Managing Wholesale customer and Retail customer account, making sure they are current and up to date.

* Calculating Prices for non-available at Your Other Warehouse such as HMD cost, Retail Pricing, Net Price, List Price.

* Answers inbound calls from customers, quickly assess customer needs and proactively provide solutions. Provides superior customer service while handling inbound calls for order placement and product inquiry. Documents details of customer interaction into system while on the phone.

* Drives repeat business by providing, excellent service, accurate and thorough product and service knowledge to customers and through relationship building with customers.

* Keeps customers informed on the status of their order, reconciles errors in a cost effective manner, resolves post-order issues such as returns and follows up to ensure all customer needs are fulfilled.

* Meets or exceeds scorecard requirements for productivity, schedule adherence, quality and attendance. Completes assignments accurately despite a large workload.

Home Depot

Customer Service Representative/General Merchandise (Online) May 2013- August 2013

* Answering inbound calls from customers, providing excellent customer service and keeping excellent relationships with our customers.

* Quickly assisting customer placing their orders

* Keeping customers informed about any out of stock item they have questions about.

* Interacting with customers while multitasking through different systems.

* Keeping customers up to date about their orders.

* Fix any problem the customer may have with their orders such as; errors, post order issues, returns, follow ups. Solving any problem customer may have and ensuring customers are completely happy.

Waffle House July 2009 – January 2010/June2012-Present

Hostess/Waitress

* Prepared food to Red Robin standards.

* Coached, taught and developed other line cooks.

* Assisted Kitchen staff with day-to-day operations.

* Keeps track of meat counts and sales.

* Providing excellent customer service and serving food in a timely manner.

AT&T Call Center

Customer Service Representative January 2013-May 2013

* Answers customer/client requests or inquiries concerning services, products, billing, equipment, claims, and reports problem areas

* Required to work in one or multiple queues/skill sets over various customer contact channels

* Responsible for improving customer retention through programs and service provided to the customer

* Continually maintain working knowledge of all company products, services and promotion

* Make recommendations according to customer's needs on features, accessories, upgrades and rate plans

* Utilize operational systems to process purchases of AT&T products and services; i.e. collections, payments for Wireless bills and accessories.

Little Caesars Pizza December 2010 – April 2012

Shift Manager

* Oversaw daily operations; open and close of the restaurant.

* Assisted in increasing sales volume by providing excellent guest service.

* Answering phones and placing ordering in the computer for customers

* Control the store’s daily operations by scheduling work shift among employees.

* Training New Employees.

* Ordered food products and inventory; performed weekly, monthly, quarterly, inventory.

* Organized sales and inventory in Microsoft Office.

Education

* Georgia Perimeter College, Atlanta, GA Currently attending

* Kennesaw State University, Paralegal Certification- Currently attending

-Classes Taken: Into to Law, Real Estate Law, Contracts & Corporations, Estate Planning & Probate

* R. L. Osborne High School, Marietta, GA August 2007 – May 2011

* JROTC

* 2nd Lieutenant, S-2 security officer

* Keeping track of records of weapons and updating inventory every month in Microsoft Excel.

* JROTC Teams

* Drill Team, Color Guard, Honor Guard, Raider Team

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