Customer Service Sales

Kayaswonna E SHAW

*************@*****.***

*** ********* *** ****** *.J 07112

Primary: 862-***-****

Customer Service Representative

Offering broad experience working in diverse business environments that

demand strong organizational and interpersonal skills. Possess a strong

work ethic and commitment to customer service excellence. Interact well

with department personnel, vendors and sales representatives exercising a

high degree of professionalism.

Qualifications

. Exceptional ability to effectively multi-task several complex assignments

with tight deadlines.

. Strong ability to establish successful working relationships internally

as well as externally.

. Proficient in the use of various computer applications and the internet.

. Ability to work in a dynamic environment & "get the job done".

Work Experience

Sales Consultant - Private Consultant, New York, NY

08/2006 -

06/2008

. Promoted client's art collection and collectables through display at

small parties and public events.

. Developed relationships with community art stores and local distributors

to promote sales.

. Generated advertising and sales brochures for private auctions and other

sales events.

. Sold art collection and collectables to distributors, small stores, and

concession stands.

. Built annual sales portfolio, adding at least 20% profit margin on

merchandize sales.

Administrative Assistant - Global Housing Foundation, New York, NY

08/2003 - 02/2004

. Provided administrative support while handling accounts receivable

problems and inquiries.

. Maintained, and updated records, and other documents while maintaining

confidentiality.

. Answered phones and respond to customer requests, providing customers

with specific information.

. Scheduled appointments, and provided information to callers, and

transferring calls as required.

. Operated a variety of standard office machines and equipment while

performing other duties as required.

Customer Service Representative - AT&T Wireless, Rochelle, NJ

08/2003 - 02/2004

. Greeted public in person and over the telephone, and answered questions

regarding status of various accounts.

. Received and processed applications and payments, opened and closed

accounts, and posted payments.

. Addressed problems or complaints from customers, and resolved account and

billing problems.

. Set up and maintained various files and records, and prepared account

summaries and reports.

. Prepared correspondence and perform various other clerical and

administrative duties.

A&R Representative - Joysee Recs. Ltd.,

USA/UK 10/2001

- 08/2003

. Assisted with overseeing the day-to-day business affairs of an artist,

and arranged reservations for shows.

. Performed customer service duties by answering client queries and

granting customer requests.

. Advised and counseled talent concerning professional matters, and

personal decisions which may affect their career.

Program Coordinator - Clear Pool Beacon Elementary, Brooklyn, NY

06/1999 - 10/2001

. Prepared lesson plans and administered a literacy and arts program to

kindergarten through 8th grade students.

. Coordinated with school administrators and teachers for scheduling

sessions, facilitation and progress reports.

. Assisted staff and teachers in the design and implementation of

educational programs and services.

. Work in one-to-one or small-group situations assisting teachers with

modifying lesson plans and behavioral goals.

. Developed and monitored individualized student plans with teachers

through Pre and Post Testing.

. Used positive reinforcement and encouragement with each student for

completed tasks.

Intake Worker - South Brooklyn Family Services, Brooklyn, NY

11/1998 - 05/1999

. Provided assistance and career management services to those experiencing

family issues.

. Developed and maintained a support plan for each customer and follow ups

for all customers.

. Prepared case notes, cost plans, addendums, referrals and support plans

as required.

. Advocated for the individual to ensure that his/her rights and needs were

maintained.

. Prepared, typed, edited, and distributed office correspondence while

maintaining confidentiality.

Education

Diploma - Ferris High School, Jersey City, NJ

Early Childhood Development - Hudson Community College. Jersey City, NJ

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