Customer Service Sales

Annette McNeal

Guest Services Agent

**** **** ********* ***** #*** - Memphis, TN 38125

**************@***.*** - 901-***-****

To positively impact a progressive organization with years of proven experience in Customer Service,

Management, and Training for a position that rewards accomplishment with increased compensation and

responsibility.

WORK EXPERIENCE

Guest Service Agent

The Westin Memphis Beale St - Memphis, TN - March 2012 to Present

Assisted guest with arrival and departures

Service Express (PBX)

Handled guests concerns

Concierge

All front office duties(faxing,copying,book tours)

Guest Services Agent

Holiday Inn Select East - Memphis, TN - May 2007 to July 2011

• Trained new employees

• Assisted guests with arrivals and departures

• Handled guests' concerns

• PBX/ Reservations

• Assisted with check-in and check-out of groups and tours

Restaurant Supervisor

Holiday Inn Select Airport - Memphis, TN - March 1998 to May 2007

• Responsible to ensure smooth operations exists in assigned area, including: staffing, inventory, quality

assurance and customer service.

• Investigated and resolved food quality, employee, and service complaints

• Inspected dining area and ensures cleanliness, organization and dining area courtesy

Sales Associate/ Footwear

Sears Department Store - Memphis, TN - October 2003 to June 2006

• Rang up all sales on cash register, properly and accurately handling money, checks and other types of

payment received for products sold

• Provided prompt, courteous customer service

• Assisted in maintaining proper inventory levels and shift audits

Sales Associate/ Cosmetics and Fragrance

Dillard's Department Store - Memphis, TN - October 2000 to May 2002

• Provided prompt, courteous customer service

• Beauty consultant by giving tips on how to apply and remove makeup

• Assisted customers with different options pertaining to different fragrances

EDUCATION

Business Management

Branell Business College - Memphis, TN

July 1987 to June 1989

Business Management

University of New Orleans - New Orleans, LA

August 1980 to May 1983

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