Customer Service Technician

Andrew Miller *** North *th Street Saint Louis MO. 63102

314-***-**** ***********@*****.***

Seeking new career opportunities. My past experience has been mainly industrial and

manufacturing. Management experience includes team leadership, employee coaching,

and decisive business intelligence to ensure customer satisfaction and on time delivery. I

have sound interpersonal skills and flexibility in working within a diverse workforce.

Manufacturing skills include diagnostic testing, troubleshooting, data collection, data

management, and quality control. Experienced in GMP, just in time manufacturing,

general electric, pneumatic, and hydraulic controls knowledge. Licensed in forklift and

overhead crane to 25 tons. I had several years of perfect attendance. Current CDL class A

license. Several years of maintenance work as well. Working knowledge of Kanban, ISO

and TS16949. Worked on safety committee.

Professional Experience

2013 Semco Saint Louis.Mo.

Shift Supervisor

• Oversee entire shift of manufacturing

• Monitor machines for efficiency and quality parts

• Make machine adjustments to bring parts into specification

• Assign operators, quality personnel, and all related staff

• Train and mentor all employees as well as handle all discipline and reviews

• Process improvements and machine and fixture repair

January 2012 to Dec. 2012 Employment Group/Onstaff Kalamazoo, Mi

Truck driver

• Perform delivery duties for Superior color graphics while other employee was off

on medical leave

• Assist printers when available

• Operate Turrett punch press and Press brake for Stryker Medical

Nov. 2011 to Jan. 2012 DKG Stevensvill, Mi

Fedex package delivery

• Drive a Fedex delivery truck in the southern St. Joseph area

• Complete pre and post trip inspections

• Use Fedex scanner and complete daily paperwork

2011 Maze Trucking Vicksburg,Mi

Delivery Driver

• Perform pre trip and post trip inspections, operate Moffett forklift

• Ensure loads are properly secured for safe delivery to customers

• Comply with all DOT standards

• Paperwork properly filled out and great customer service

2010 JVIS Manufacturing Benton Harbor, Mi

Supervisor and Mold Technician

• Supervise people in all departments in a union environment

• Work with blow mold engineering to improve process

• Ensure all established procedures are followed

• Communicate with HR and plant superintendent on a daily basis

• Respond to all machine calls and ensure good product

• Set up and start up of all blow mold and injection mold machines

• Inventory management and scheduling

2007-2008 Undercar Products Group Grand Rapids, Mi

Process Technician & Set Up Technician

• Set up and process jobs in a variety of sizes for Sterling and Cincinnati blow

molding machines, and a variety of injection molding machines

• Mold repair

• Resolve all processing issues to ensure production of good parts

• Resolve all issues relating to secondary work

• Ensure machines are running at established rates

• Organization of all tooling and molds to 5-S standards

• Involved in Kaizen and continuous improvement projects

• Identify ways to improve processes, set up times to save money and increase

available machine time

• Complete cell layout and cycling of machine to first piece

• Work hand in hand with maintenance crew members

• Diagnose and resolve machine maintenance issues

2006-2007& Kalamazoo Public Schools Kalamazoo, MI

2009-2010

Bus Driver

• Perform Pre and post trip inspections

• Safely transport pupils to and from school

• Communicate with schools and parents for discipline issues

• CDL class A licensed with Air Brakes

1997-2005 Camoplast-Crocker Three Rivers, MI

Floor Leader and Set-up/ Process Technician

• Created manuals for new employees and checklists

• Robotics

• Oversee production machines and up to 60 employees

• Production scheduling and material monitoring including MRP and data

management

• Established and facilitated training on process and procedures that improved set-

up efficiency and cost savings of approximately 125,000 annually

• Organization of all tools and equipment in plant

• Oversee daily machine set up and production activities

• Removal and installation of a wide variety of blow molds

• Design, fabricate, and repair custom fixtures

• Mold repair

• Fabricate using square tubing and structural steel

• Warehouse organization and labeling

• Raw material handling

• Assist with maintenance activities

• Prepare daily production reports

• First piece approval, quality checks, SPC, use of CMM, micrometers, calipers,

and optical comparator

• Familiar with office programs: email, word, excel, outlook, etc.

• Created checklist to ensure complete and accurate set ups

• Work weekends and overtime when needed

• Develop new processes to improve quality and efficiency

Education

• Kalamazoo Valley Community College 2009

• Advanced Manufacturing Kalamazoo, MI

• Comstock High School 1988 Comstock, MI

• General and Advanced Placement courses

1987-1999 Army Michigan Army National Guard Three Rivers, MI

FT. Benning, GA

• Leadership training and Development courses

• Fire Direction Leader

• Airborne Ranger

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