Manager Customer Service
Resume:
JENNIFER L. BOYSEN
Smyrna, GA 30080
********.******@***.***
OBJECTIVE: TO OBTAIN A POSITION IN MANAGEMENT THAT WILL UTILIZE MY TECHNICAL
AND MANAGERIAL SKILLS.
WORK HISTORY:
SUPERIOR ESSEX
09/2007- 02/2013 Division Quality Manager
Atlanta, GA -Saved over $150,000 by implementing an inspection procedure for purchased Chinese co -axial
cable
-Led implementation of new versions of TL 9000 and ISO 9001.
-Developed and actualized Division level procedures for ISO 14001.
-Created cross functional team of upper level management to monitor trends in quality issues and
brainstorm solutions.
-Designed Intranet site to monitor all quality issues and any associated labor claims.
-Wrote and executed a labor claim procedure resulting in GA AP and a reduction in labor claims
by 50%
-Established an access based program to track root cause/corrective actions and their
effectiveness.
ONITY
Global EH&S and Quality Manager
1/2006-06/2007
Norcross, GA -Implemented a Qualified level Quality Program in North America and Spain operations.
-Created EH&S Management System in North America and Spain operations.
-Responsible for implementing EH&S Management Systems in Australia, Asia, Mexico and Brazil
operations.
-Provided weekly training sessions for Norcross site in Quality and Safety.
SONOCO- 5/1996 to 1/2006
Production Manager
4/2004-1/2006
Forest Park, GA -Responsible for the overall direction, coordination and evaluatio n of 40 people- including
3 salaried supervisors.
-Responsibilities include interviewing, hiring and training employees, planning, and assigning
work, appraising performance, addressing complaints and resolving problems.
-Implemented productivity/quality improvement projects that resulted in $350,000 savings
and a 20% reduction in customer complaints.
Administrative Manager
4/2002-4/2004
Forest Park, GA -Responsible for accounts payable and receivable clerks and customer service specialists.
-Analyzed production, quality, maintenance and operational reports to monitor process quality,
troubleshoot problems and identify ways to improve efficiency.
-Utilized departmental results to prepare monthly productivity reports and P&L statements.
-Prepared and submitted annual budget for plant.
Quality Manager
5/2000-4/2002
-Utilized statistical process control to improve product quality- reduced complaints by 50%.
Memphis, TN
-Implemented a Six Sigma Black Belt project in which optimum utilization of resources lead
to a $100,000 savings.
-Developed and administered plant wide Total Quality Management and SPC Training.
Shift Supervisor
1/1998-4/2000
Cincinnati, OH -Responsible for the overall direction, coordination and evaluation of 35 hourly employees
-Implemented a Six Sigma Green Belt project that resulted in $24,000 savings.
-Acted as Plant Safety Coordinator- maintained plant wide injury free record for 3 years.
Production Scheduler/Materials Coordinator
5/1996-12/1997
Winchester, KY -Increased inventory accuracy by 48.6% and resulted in a 50% reduction in inventory.
-Negotiated $250,000 savings on raw material prices.
-Led the waste reduction team project that resulted in an 8% component scrap reduction.
-Developed procedures that ensured compliance with the ISO 9001 standard
EDUCATION: Clemson University
BS- Industrial Management- Industrial Engineering Concentration- 1996
SPECIALIZED TRAINING:
Six Sigma Black Belt
Lean Manufacturing/ Value Stream Teams
Microsoft Word/ Excel/ Power Point/ Access
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