Customer Service Administrative Assistant

MIRIAM BROADWAY

**** ***** **** ******, *********, TX 75146

**********@*****.***

Phone: 501-***-****

Alt: 972-***-****

Objective

I strive to be an asset to my company, my employer, and my fellow employees. I plan to accomplish this by using good judgment, keeping a

positive attitude, showing willingness to learn new things, and by providing and maintaining a healthy and professional working

environment.

Relevant Experience

04/08/2013-10/14/2013 Longhorn Fabrication, Inc. Terrell, TX

Administrative Assistant/Technical Planning

Greeting visitors and notifying personnel of parties awaiting for scheduled and unscheduled meetings

Receiving all new purchase orders

Verifying that all part numbers on orders match with E2 System in regards to pricing and lead times

Data entry was used to enter all purchase orders in system once the parts have been verified and create a work order number

Processing each line item individually by printing a work order, customer acknowledgement and a job traveler for each individual

part

For each job traveler, filling out laser and saw cut ticket and placing on general log for shop employees to access, initiating a time

production log for each part and attaching drawings for each part

Receiving and distributing incoming mail; sending out payments and other correspondence via certified mail

Date stamping incoming invoices for Accounting Payable Department and attaching the appropriate invoices with the purchase

orders

Processing work orders from the shop and filing according to their status, depending on whether they are closed or partially

completed.

Scanning Material Test Reports for the work orders into pdf files

Utilizing the partial work orders to create invoices in the E2 Shop system in order to attach them to packing lists

Assisting both Accounts Payable and Accounts Receivable Department in processing invoices.

Attaching all paid invoices to the checks once they are paid and filing them in AP files for each vendor

Archiving old work orders and preparing them for secure shredding according to retention dates

Assisting the Payroll Department in organizing personnel files; also making sure all employee files are current and up-to-date.

Pulling all terminated employee files and prepping them for secure shredding and filing the others according to retention dates.

02/14/2013-04/05/2013 (Office Team)-Bisco Industries Irving, TX

Sales Assistant

(Sourcing)-Contacting vendors to obtain pricing information on parts.

Following up on orders placed by Sales Associates to confirm that products ordered will be shipped on time

or if they can be expedited.

Utilizing data entry to enter quotes into Anita system and moving to the queue for the designated Sales Associate.

Filing the completed quotes according to venders.

Placing orders for office supplies.

01/03/2013 02/01/2013 (Office Team) Longhorn Fabrication & Design, Inc. Dallas, TX

Receptionist

• Answering & directing incoming calls to appropriate staff members

• Greeting visitors and notifying personnel of parties awaiting for scheduled and unscheduled meetings

• Receiving and distributing incoming mail

• Date stamping incoming invoices for Accounting Payable Department and attaching the appropriate invoices with the purchase

orders

• Processing work orders from the shop and filing according to their status, depending on whether they are closed or partially

completed.

• Scanning Material Test Reports for the work orders into pdf files

• Utilizing the partial work orders to create invoices in the E2 Shop system in order to attach them to packing lists

• Assisting both Accounts Payable and Accounts Receivable Department in processing invoices.

• Attaching all paid invoices to the checks once they are paid and filing them in AP files for each vendor

• Archiving old work orders and preparing them for secure shredding according to retention dates

• Assisting the Payroll Department in organizing personnel files; also making sure all employee files are current and up-to-date.

• Pulling all terminated employee files and prepping them for secure shredding and filing the others according to retention dates.

03/08 09/12 Dallas County District Clerk Dallas, TX

Deputy District Clerk/Supply Clerk

Issuing Subpoenas requested by Defense Attorneys as well as State Prosecutors on a daily basis and ensuring they get distributed to

the correct Constables Office for service

Receiving indictments and matching the information on the indictment with the information on the Grand Jury Report

Preparing the indictments to be scanned into the OnBase database and indexing each individual document

Using data entry to create a spreadsheet based on the report received from the Grand Jury

Researching the list of defendants that are on bond in order to pull and prepare bonds to be scanned into OnBase

Scanning all indicted cases and properly indexing them in OnBase so that the records are accessible for the public and courts

Issue and pull writs for defendants in order to have them served with a copy of their charges in jail by the Sheriff’s Department.

Transporting the paperwork over to the County Clerk’s office on felony cases that are being indicted as misdemeanors in order to get

misdemeanor case numbers assigned

Sending out jail dispositions on the inmate’s who are in jail and then sending the order up to the judge to be signed in order to

complete the misdemeanor case transfer.

Processing the paperwork in order to refund Cash Bonds posted by the sureties once the case is disposed or the bond is discharged.

Preparing the paperwork and jackets for Protective Order Court as needed

Issuing Original Capias Warrants based on a daily indictment listed received from the Grand Jury

Issuing Insufficient Bond Capias Warrants on individuals whose bonds have been discharged prior to the case being filed

Handling inbound calls for people requesting information regarding court dates, indictments, or convictions

Preparing a monthly report to summarize job duties fulfilled throughout the month

Interacting with the public on a daily basis in order to provide customer service by looking up information whether it is via phone or in

person

Responsible for keeping inventory, ordering and distributing all supplies for an office pool which consists of 65 plus employees

including managers and supervisors.

10/05 03/08 First Horizon Home Loans Irving, TX

Operator

Handling inbound calls that come through the company’s multi-line system Avaya Console

Transferring calls to the correct parties or providing customers with proper contact info

Keeping a log of the number of calls taken per hour via excel spreadsheet

Assisting other departments within the company with special projects to be completed within a timely manner

Keeping track of all branch locations nationwide by updating the branch list with updated info from all regional managers and sending

out the list monthly to the appropriate parties

Opening and date stamping the mail for the CREAS Dept

Assisting the Accounts Payable Department with paying branch expenses by coding each invoice with the correct cost center number

and general ledger number to ensure the proper department is billed accordingly

Data entry was used to input utility bills into branch utilities spreadsheet as well as keying invoices into the invoice transmittal system

to keep track of all invoices that are sent up to A/P to be processed daily

02/05 10/05 EMC Mortgage Corporation Irving, TX

Loan Counselor/Collections

12/04 01/05 Medco Health Solutions Irving, TX

Customer Service Representative

02/04 12/04 Hertz Corporation Dallas, TX

Counter Sales Representative/Instant Return Representative

11/02 02/04 B & H Auto Repair Garland, TX

Administrative Assistant

Education

08/94 05/98 Lee Senior High School Marianna, AR

05/98 07/98 Phillips Community College Helena, AR

08/98 05/99 University of Central Arkansas Conway, AR

01/00 05/01 Brookhaven Community College Farmers Branch, TX

Qualifications

Microsoft Office (Word, Excel, Outlook)

Word Perfect

Lotus Notes

Internet

Data Entry 8103 kph

10 Key

50+wpm

OnBase Imaging System

Scanning

Indexing

Filing (Alpha/Numeric)

E2 Shop System

***References Provided Upon Request***

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