Customer Service Sales

LUCKNER JOSEPH

** ******* **** **. ******, MA ***15 Tel 617-***-**** E-Mail

****.********@*****.***

SUMMARY OF SKILLS:

. Work well independently as well as part of a team

. Ability to communicate with associates and customers; friendly and

easy going

. Over seven years of customer services experience

WORK EXPERIENCE:

CUSTOMER SERVICE

. Ensured customers received outstanding service by providing a friendly

environment

. Maintained an awareness of promotions and advertisements

. Assisted in floor moves, displays, processing and replenishing

merchandise

. Aided customers in locating merchandise and communicated requests to

management

. Participated in year-end inventory and cycle counts

. Rang up sales at registers and/or bagging merchandise

SECURITY

. Responsible for the safety and security of all visitors and employees

. Monitored and authorized entrance and departure of employees and all

visitors

. Warned persons of rule infractions or violations when necessary

. Patrolled premises to prevent and detect signs of intrusion and ensure

security of building

MONEY HANDLING

. Kept money drawers in order; received payment by cash, check, and

credit cards

. Identified prices of items and tabulated bills using cash registers or

optical price scanners

. Resolved customer complaints; bagged, boxed, and wrapped merchandise

. Answered customers' questions, and provided information on procedures

or policies

. Stocked shelves, and mark prices on shelves and items

. Issued receipts, refunds, credits, or change due to customers

. Compiled and maintained non-monetary reports and records

Maintenance Technician, Boston, Ma

07/10 - 03/12

Garda Security, Boston, MA

Security Officer 02 /07 -

05/09

Northeast Security Incorporation, Boston, MA

Security Officer 07/05 -

01/07 Staples, Boston, MA

Sales Associate 03/99 -

03/02

EDUCATION:

Health Training Center, Boston, MA

Certified Pharmacy Technician

2004

Wentworth Institute of Technology, Boston, MA

Associates Degree in Computer Science

1999

REFERENCES AVAILABLE UPON REQUEST

Contact this candidate