Project Manager Sales

SUVESH SHARAN (ITPIN: 751*********)

Flat No. S-*, Vensa Royal Apartments,

HSR Layout, Sector - 2, Samasandarapalaya,

Bangalore - 560102

Mobile: +91-988*******

Email: ************@*******.***;***.******@*****.***

SUMMARY

An astute result oriented leader with 10 Years of proven Consulting,

Project Management and Team Handling experience on various ERP Technologies

into Implementation, Rollout, Support and Upgrade Projects as Sales &

Distribution, Retail Functional Expert for diversified Process Industries.

Presently, working as SAP Team Lead with Accenture, Bangalore and looking

ahead to move as SAP Project Manager.

COMPETENCIES

Category Major Skills - Primary Minor Skills -

Secondary

Verticals & Domains Verticals- Manufacturing,

Retail, Pharmaceuticals,

Fashion (AFS), FMCG, Wood

Products, Sanitary ware,

Beverage.

Domains - Sales &

Distribution, Retail

ERP Technologies SAP SD, SAP Project SAP WM, SAP CRM,

Management, Lawson M3 Presales SAP Variant

(MOVEX), Retail Configuration

Suites-Retail Store Front,

ThinkPad.

Tools & Techniques SAP ECC 6.0, MS Office, MS Project 2003, ITIL

Service Desk Plus, Maximo V3.0

Tool, OTRS Tool.

Databases SQL Server 2000, DB2 BPW Data warehousing,

Cubes

EXPERIENCE SUMMARY

Category Description No. of Projects

Role Project Manager 1

Lead Consultant 6

Senior Consultant 2

Functional Consultant 1

Life cycle Implementation 4

Rollout 2

Support 8

Upgrade 1

PERSONAL ACCOMPLISHMENTS

Accomplishments/Details Degree/Certification Year of

Passing (if

applicable)

Academic Qualification Master in Computer Application from 2003

University of Rajasthan, Jaipur (71.25%)

Certification SAP SD ECC 6.0 from Genovate, Mumbai 2010

(SAP Education Partner)

Certification SQL Server 2000 from New Horizon 2006

DOB/Passport No. 18-11-1975 / J3394019

PROFESSIONAL EXPERIENCE

1. Project / Client Name / Location -Moon Walk Global Support / Anheuser-

Busch InBev / Latin America

Duration: 7 Months from June 14, 2013 - Till Date

Technologies - SAP ECC 6.0, Ehp2, SAP Solution Manager, Maximo Tool, OTRS

Tool.

Project Profile: Moon Walk Global Support for Latin America

Role: SAP Team Lead / Project Manager

Contribution / Highlights:

Functional Support to Anheuser-Busch on SAP - Sales & Distribution (OTC),

an American brewing company and a wholly owned subsidiary of Anheuser-Busch

InBev. The company operates 13 breweries in the United States.

Responsible for delivering On-time Production Support from Offshore to

Latin American Countries based on the Global Template Rollout of SAP ECC

6.0, EHP 2 to Anheuser-Busch on SAP - Sales & Distribution Process.

Managing a team of 7 Sales & Distribution Functional Consultants to meet

the deliverables.

Managing On-time Production Support within SLA and responsible for the

deliveries to Customer.

Managing L1 - L1.5, L2 & L3 incidents as per agreed SLA with the Customer.

Providing offshore support in terms of issue resolution to the onshore

team.

Responsible for Problem Management and Change Management incidents

pertaining to OTC.

Responsible for managing the AMS Control document and Problem Management

document across modules.

Responsible for Proposal preparation till Delivery for Change Management

(CR's) incidents.

Continually seeks opportunities to increase Customer Satisfaction and

deepen Client Relationships

Responsible for incident categorization and effectively managing risk and

issues through mitigation and other such techniques

Minimizing the defects based on categorization of incidents on weekly basis

along with appropriate action.

Responsible for various Reporting (Delivery Routine Calls, Escalated

Incidents, Problem Management) and Status Update to Delivery Unit Lead as

well as Performance Manager on Daily and Weekly basis.

Responsible for proactive coordination across all streams leads and

customer for incidents, where there is no or less information to proceed

towards resolution in order to avoid any delay having impact on Business.

Effectively contributed and reduced the backlog of 180 OTC tickets to less

than 20 within 1 month of involvement in the Project and awarded with

Reward Points from Higher Management.

Contributed towards Capability Building through improvisation of AEIS

Testing tool for SAP, developed by the Innovation team of Accenture.

Reporting to Senior Management for the achievements on weekly basis at

overall Project Level for LATAM.

2. Project / Client Name / Location -SAPFU Project - Onsite / Varroc

Engineering Pvt. Ltd. / Aurangabad, Maharashtra

Duration: 5 Months from February 2013- June 06, 2013

Technologies - SAP ECC 6.0, Ehp5

Project Profile: SAP Project Management

Role: SAP Project Manager

Contribution / Highlights:

Handled SAP Functional Upgrade Project Management for Varroc Engineering

Pvt. Ltd., Aurangabad, Maharashtra, from SAP R/3 4.7C to SAP ECC 6.0 Ehp5

with Enhanced Business Functionalities.

Project Plan Preparation as per upgrade ASAP methodology/SOW. Week Plan and

Communication Plan Preparation and Coordination within internal team and

with Customer (external stake holders) to achieve desired milestones as per

Project Plan.

Guide the Team and coordinate with Subject Matter Experts for deliverables.

Continually seeks opportunities to increase Customer Satisfaction and

deepen Client Relationships.

Acts as a Bridge between Executive Management and the Team and develops

leaders within the team.

Manages risk and issues effectively through mitigation and other such

techniques.

Handled a team of 7 Functional Leads from various modules - FICO, MM, SD,

HCM, PM, PP-QM, ABAP.

Coordination with Varroc Project Manager and Steering Committee for On-Time

and Successful execution of Functional Upgrade (SAPFU) Project.

Communicates effectively with clients to identify needs and evaluate

alternative Business Solutions.

Responsible for Phase Closure, Phase Sign-off and Phase wise release of

Payment from Customer.

Completed Phase I and Phase II Sign off and received payments from

customer. Also, completed Phase III - Realization Phase ahead of Project

Plan.

Coordination with Delivery Management Team from Zensar (Offshore) for

appropriate support to the Project.

Reporting to Global Delivery Head on the Status and Update of Project.

Project Health review updates to Quality Team.

Weekly Account Review updates to Program Manager.

Received appreciation mail from Customer Steering Committee member (D.G.M.

SAP-IT) for successful and timely execution of project.

3. Project / Client Name / Location -SAP Shared Support Services- Offshore

/ PSI, RBCL, DIVIS LABORATORY, BIOSTADT INDIA LIMITED, INVENTIA HEALTHCARE

PRIVATE LIMITED, ACG, ARCH PHARMALABS, BLISS GVS PHARMA LIMITED / JAMJOOM

PHARMA/ Hyderabad

Duration: 12 Months from February 2012- January 2013

Technologies - SAP ECC 6.0

Project Profile: SAP SD Offshore Support

Role: SAP SD Lead Consultant

Contribution / Highlights:

Handling offshore Support to Pharmaceuticals Solutions Industries, Jeddah,

Raptakos Brett & Co. Ltd., Mumbai, Divis Laboratories, Hyderabad, Biostadt

India Limited, Mumbai, Inventia Healthcare Private Limited, Mumbai, ACG,

Mumbai and Arch Pharmalabs, Mumbai, Bliss GVS Pharma Limited, Mumbai on SAP

- Sales & Distribution module.

Handling SD module (OTC) support for Domestic and Export business process

pertaining to MDM, Pricing, Sales, Sales Return Process, Nursing Sales,

Samples, Batch Management- FEFO, Inter Company Sales, STO Process, Shipping

Deliveries, Billing, Credit Management, ATP, Variant Configuration,

Availability check of stock against scheme, Excise, Process modification as

per new Business requirement and thereby providing highest level issue

resolution to SAP SD module on sundown rule concept.

Business Process Study and Documentations of Jamjoom Pharmaceuticals.

Created OQ and PQ Document as per Functional Requirement Specification,

Custom Development Specification, Validation and Testing from offshore

pertaining to SAP Sales and Distribution Process and thereby supported

onsite team in achieving the deliverables on time.

Worked on Multiple Proposals - RFQ, RFP for International Customers.

4. Project / Client Name / Location - PARIVARTAN - Onsite / Raptakos Brett

& Co. Ltd. / Mumbai

Duration: 7 Months from July 2011- January 2012

Technologies - SAP ECC 6.0, SQL SERVER 2000

Project Profile: Raptakos SAP SD Implementation / Rollout

Role: SAP SD Lead Consultant

Contribution / Highlights:

Implementation and Rollout to Raptakos Brett & Co. Ltd. On SAP SD Module

- a multi location Pharma, Nutrition, & API manufacturing company having

turnover of 350 crores, founded in 1930. Over the past seven decades, the

company has shown consistent growth and acquired a well earned reputation

for very ably serving the medical profession and patients alike with a

portfolio of innovative products. The Company's Research and Development

laboratories have won recognition for their work from the Government of

India's Department of Science and Technology. It has Manufacturing

facilities complying with international standards are located at Thane,

Roha, Alwar and Chennai and 34 branches across India.

Business Process Study and Documentation

GAP Analysis and Closure

Custom Development Specification, Validation and Testing

Training as per Client Requirement

Cutover Phase Support to Core Team Members

Go-Live Preparation and Current Settings in Production

Go-Live and Post Implementation Support

5. Project / Client Name / Location - HIKMA Global Support - Offshore /

Hikma Pharmaceuticals PLC / Jordan

Duration: 3 Months from June 2011- August 2011

Technologies - SAP ECC 6.0, SQL SERVER 2000

Project Profile: Hikma Global Support.

Role: Senior SAP SD Consultant

Contribution / Highlights:

Functional Support to Hikma Pharmaceuticals - a Jordan based fast growing

multinational Pharmaceutical Company that manufactures branded, non-

branded, generic & in-licenced pharmaceutical products on SAP - Sales &

Distribution Process to their 11 companies which includes Arab

Pharmaceutical Manufacturing Company Ltd.(APM), Jordan, THYMOORGAN-GmbH

Pharmazie &Co. KG, Vienenburg, Germany, Alkan Pharma, Egypt,Al Jazeera

Pharma, Saudi Arabia, Ribosepharm, Germany, BioAlliance Pharma, Germany,

Hubei Haosun Pharmaceutical Co. Ltd. China etc.

Handled Hikma SAP SD Support pertaining to Sales Order Processing (OTC) for

Domestic and Export Customers, MDM, Pricing, Consignment Sales, Sales

Return Process, Contracts, Scheduling Agreements, Batch Management- FEFO,

STO Process, Shipping Deliveries- which includes Lean Warehouse Management

as well as Full Warehouse Management, Goods Issue Reversal, Billing,

Invoice Cancellation, Credit Management, Intercompany Sales, Material

Determination etc.

Strives to support Hikma Business on 'Sundown Rule' concept there by

achieved highest level issue resolution pertaining to SAP SD.

6. Project / Client Name / Location - CAROMA DORF Offshore Support / Caroma

Industries Limited / Australia

Duration: 1Year, 1 Month from April 2010 - April 2011

Technologies - SAP ECC 6.0, SQL SERVER 2000, Service Desk Plus Tool

Project Profile: CAROMA DORF SAP Offshore Support.

Role: Lead Consultant

Contribution / Highlights:

Functional Support to Caroma Industries Limited, undisputed leader in the

Australasian sanitary ware industry and a wholly owned subsidiary of GWA

International Limited on SAP - Sales & Distribution Process.

Handled a team of three members / support resources in offshore and managed

the support pipe line directly with customer on weekly basis.

Independently handled the complete Sales & Distribution SAP Support project

from Offshore.

Handled SAP SD and LE support related to Sales Order Management, Stock

Transport Order, Scheduling Agreement, Contracts, Pricing, Transportation

Module, Material Determination, Auto Replenishment System (MRP), Assortment

etc. and there by providing Highest level issue resolution to GWA SAP SD

process from offshore.

Created various Business Process documents pertaining to GWA Sales and

Distribution Process.

Converted four weeks Trial Project into On-going Support with the level of

deliveries to GWA Caroma and Dorf Business Segment.

Received appreciation mail from GWA as well as Zensar within 3 weeks of

Project initiation.

Provided Training to Zensar resources on SAP SD Process pertaining to Sales

Order Management, Stock Transport Order, Scheduling Agreement, Contracts,

Pricing, Transportation Module, Material Determination, Auto Replenishment

System (MRP), Assortment etc. w.r.t. GWA Business overview.

7. Project / Client Name / Location - CHH Implementation (PROJECT CANOPY) -

Onsite-Offshore / Carter Holt Harvey / Australia

Duration: 1 Year, 8 Months from September 2008 - April 2010

Technologies - SAP ECC 6.0, Oracle, Lawson M3, DB2, SQL Server 2000

Project Profile: CHH Implementation/Rollout/Support.

Role: SAP SD Lead Consultant

Contribution / Highlights:

Business Process Study and Documentation

GAP Analysis and Closure

Custom Development Specification, Validation and Testing

Created Enterprise Structure in SAP based on Business blueprint for Carter

Holt Harvey Wood Products Business Segment pertaining to Sales and

Distribution Cycle.

Configured and implemented Sales Order Processing from order to cash

cycle, Pricing, Consignment Sales, Returns, Third Party Processing,

Contracts Processing, Rebate Processing, STO, Batch Management etc. for CHH

Wood products Business Segment in SAP ECC 6.0

Created various SD related Process Documentation in SAP for CHH Wood

products Business Segment.

Training as per Client Requirement

Handled SAP Sales & Distribution Support for CHH Wood products Business

Segment during cut over phase to Core team members.

Go-Live Preparation and Current Settings in Production

Go-Live and Post Implementation Support

Initially started handing the SAP pricing module and later based on

performance Client has handed over the complete Sales and Distribution

Support, which includes implementation of new process and on-going support.

Strives to support the deliverables to Carter Holt Harvey Business on

"SUNDOWN RULE" and there by achieved highest level of issue resolution.

8. Project / Client Name / Location - THINKPAD Support / Religare Wellness

Limited / Delhi

Duration: 7 Months from Feb 2008 - Aug 2008

Technologies - THINKPAD Retail Suite, SQL Server

Project Profile: Created revised Processes pertaining to Pharmacy Retail,

Sales, Warehousing, Distribution, Institutional Sales, Stock Take and Batch

Management. Involved in Business Process Creation and handling Retail,

Sales & Distribution Support Process to Religare Retail Pharmacy Supply

Chain Business.

Role: Lead Consultant

Contribution / Highlights:

Created Business Process for Religare Wellness Limited (formerly Fortis

Health World Limited) Pharmacy Retail Chain pertaining to Sales &

Distribution Cycle.

Handled support to Supply Chain Retail Suite "ThinkPad" application having

various modules which includes Sales Order Processing, Batch Management,

Warehousing system, POS system, Inventory- Stock Take Process and Data

warehousing system.

Improvisation of processes pertaining to Sales & Distribution Process in

order to get these processes implemented in SAP ERP.

Handled a team of five person for providing highest level support / issue

resolution.

Created Inventory Stock Take process for Retail Stores, Institutional

Business and Warehouses, which was highly appreciated by CFO.

Process created has been highly appreciated by Management.

9. Project / Client Name / Location - JP MOVEX / ITC Limited-Lifestyle

Retail Business Division / Gurgaon

Duration: 2 Years from Feb 2006 - Jan 2008

Technologies - MOVEX 12.4V Java, Business Process Warehousing (BI Tool),

DB2, SQL Server 2000

Project Profile: JP MOVEX Implementation, Roll out / Support

Role: Senior Consultant

Contribution / Highlights:

Had been involved in preparing JP Project Planning which includes

scheduling entire Project plan and envisaging various bottlenecks during

entire implementation. Apart from this, I have been involved in the Roll-

out strategy development of this implementation.

Involved in AS-IS, TO-BE Study along with initial and final configuration

for the processes pertaining to Sales and Distribution and there by getting

them validated from Business Users and Auditors.

Created various processes pertaining to JP MOVEX - Sales, Distribution,

Warehousing, Stock Upload and Inventory Management.

Got process validation from Business Heads, Carried User Acceptance Tests

and Configured processes in PRODUCTION environment.

Implemented the complete Logistics Process for John Players Business

Segment in 5 different Distribution warehouses.

Project Management along with SD Business process validation as it was 80%

SD dominated project.

Training to various Business Users starting from Store Manager to Country

Heads.

Handled Roll out and Post implementation Support to 29 CSA locations and 5

JP Warehouses.

Handled more than 300 Retail Users starting from Store Manager to Country

Head.

Worked with various Barcode Vendors and thereby involved in creating

Barcode applications for handling warehousing activities which was rolled

out at 34 JP locations.

Handled a team of 34 run team members and 4 support resources during JP

MOVEX roll out.

Awarded as "Achiever of the Month - November 2006" for successful

implementation/roll out of JP MOVEX by ITC Infotech India Limited.

Nominated as "Most Valuable Consultant for the Year 2007" by ITC Infotech

India Limited for handling the implementation, roll out, support and

various process improvisation for Wills Life Style and John Player Business

Segment of ITC Limited - LRBD, Gurgaon.

10. Project / Client Name / Location - PROJECT ONE-WILLS MOVEX / ITC

Limited -LRBD / Gurgaon

Duration: 1 Year, 8 Months from Jun 2004 - Jan 2006

Technologies - MOVEX 12.4V Java, Retail Store Front, Business Process

Warehousing (BI Tool), DB2, SQL Server 2000

Project Profile: WILLS MOVEX Roll out, Support.

Role: Functional Consultant

Contribution / Highlights:

Roll out of WILLS MOVEX to 50 WLS Retail Stores.

Training to Users staring from HOD's to Store Managers pertaining to

Retail, SD and Warehousing Processes.

Carried various UAT's and Configured processes in PRODUCTION environment.

Post Implementation Support to more than 300 Retail Users across

HO/RO/Retail Stores in Multi-Channel environment.

Implemented the complete Logistics Process for Wills Business Segment in 4

different Distribution warehouses.

Handled a team of 4 support resources during WILLS MOVEX roll out.

Various Businesses Modification & Improvisation in WILLS MOVEX Processes.

Independently handled the Implementation & Roll out of Gift Voucher

Sale/Redemption from WLS Stores.

Implemented Discount model in WILLS LFR and MBO Sales Channel.

Worked with various Barcode vendors for creation of Data Transfer

Application warehouse usages and rolled out to 54 WILLS locations.

AWARDS/ACHIEVEMENTS

1. Awarded as "Achiever of the Month" (November-2006) for implementing

MOVEX in John Players Business Segment of ITC Limited-LRBD, Gurgaon by

ITC Infotech India Limited.

2. Nominated as "Most Valuable Consultant of the Year" (2007) by ITC

Infotech India Limited for implementing MOVEX in WILLS and JOHN

PLAYERS Business Segment of ITC Limited-LRBD, Gurgaon.

3. Awarded with Reward Points (August,2013) by Engagement Senior

Management of Accenture for Maximizing Team performance with my

commitment and contribution in reducing and controlling the backlog of

SAP-OTC tickets from 180 to less than 20 in duration of less than a

month of my involvement into the project

EMPLOYMENT HISTORY

EMPLOYER FROM TO DESIGNATION AREA

Accenture Services Jun 13 Till Team Lead - SAP Team Handling,

Private Limited, Date Project Management,

Bangalore. Delivery

Coordination into

SAP ECC 6.0 Rollout,

Support Projects.

Zensar Technologies Aug 08 Jun 13 Sr. Associates Project Management,

Limited, Hyderabad. with SAP Project Delivery

Management Roles Coordination, Team

Handling into SAP

ECC 6.0

Implementation,

Rollout, Upgrade and

Support Projects.

Religare Wellness Feb 08 Aug 08 Assistant IT Team Handling,

Limited (formerly Manager Support,

Fortis Health World Implementation into

Limited), New Delhi. ThinkPad Retail

Suite.

ITC Infotech India Jul 06 Feb 08 Associate IT Implementation,

Limited, Bangalore. Consultant Support, Rollout

into Lawson M3 and

Retail Store Front.

AKP Infotech, Jun 04 Jun 06 ERP Consultant Implementation,

Groupsoft Technologies Support, Rollout

& RKPL (Outsourced to into Lawson M3 and

ITC Limited - LRBD, Retail Store Front.

Gurgaon).

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