Customer Service Manager

ANDRE` L. DIXON

**** ********** *** • Lees Summit, MO 64064

Cell: 816-***-**** • email: **********@*********.***

OPERATIONS MANAGEMENT

• Accomplished, results-oriented Operations Management Professional with proven expertise in driving

revenues and maximizing profits through the design and implementation of industry-leading plant processes.

Outstanding leader with the ability to build and develop strong teams to enhance productivity and carry out

corporate mission. Keen ability to identify flawed processes and develop cost-cutting corrective measure to

yield greater profit. Quickly learns new procedures, resolves problems and ensures exceptional quality of goods

and services. Noteworthy accomplishments include:

Executed an ergonomic and process improvement plan which led to 25% overall efficiency gains and a

significant increase in profitability.

Recognized and rewarded by senior leadership for achieving and maintaining an 80% improvement rating of

yearly employee engagement scores.

Implemented a safety improvement plan which resulted in 50% incident improvement rating.

•

Inventory Control – Computer & Physical • Purchasing of Materials & Equipment • Project Management

Logistics • Production / Labor Scheduling • Customer Service • Quality Assurance • Cost Control

Lean Manufacturing Techniques • Shipping / Receiving • Process / Ergonomic Improvements

Warehouse / Operations Management • Hiring & Training Staff • Forecasting / Budgets / P & L Statements

PROFESSIONAL EXPERIENCE

MARS PETCARE, Kansas City, MO April 2013-Current

Shift Manager

Coordinates Packaging, Processing, Maintenance, Quality, and Safety in a high speed pet food processing facility.

Minimizes cost through lean manufacturing and other process improvement techniques.

Key Accomplishments:

• Meeting and exceeding daily, weekly and monthly production goals.

• Spearheaded the installation of a new high speed production line from start to finish.

• Oversee facility in the absence of Site Manager.

• Complete and administer performance reviews and providing constant feedback.

CINTAS CORPORATION, St. Louis, MO Jan 2011-April 2013

Human Resources Manager

HR Manager for a Publicly Traded Fortune 500 Company with 110 employees on location.

Key Accomplishments:

• Hires and conducts new employee orientation for all new hires.

• Work closely with managers to resolve any on-going conflict and offer fair solutions.

• Work closely with the GM to implement strategic corporate goals to the front line employees.

• Manages all workers comp claims in debt / ensuring cases are resolved in a timely manner.

• Maintains and file all employee and OSHA records.

• Manages any EEOC and unemployment claims and attend any hearings.

RESUME

PITNEY BOWES GOVERNMENT SOLUTIONS, Bridgeton, MO • May 1999 to July 2010

Area Operations Manager

Oversaw Plant Operations, directing a staff of 4 department managers and 60+ employees in the St. Louis facility.

Reviewed operating reports and resolved operational, manufacturing, and maintenance problems to ensure minimum

cost and prevent operational delays

Key Accomplishments:

• Reduced operating expenses by 20% by identifying and correcting existing process inefficiencies.

• Achieved annual revenue target of $6 million by effectively managing operating budgets to maintain double digit

margins.

• Increased employee moral by 40% (measured by annual employee engagement scores) and a 50% incident

improvement rating by implementing innovative training programs in safety, quality, and overall team building.

• Extensive training in Lean Manufacturing techniques which resulted in 20% labor cost savings.

• Enhanced customer service ratings by establishing strong relationships with customers to ensure that all USPS

compliances are implemented and followed.

• Honored with the Eagle Award at Pitney Bowes Pinnacle Club (2008) for Outstanding Performance.

• Maintained 4.0 Employee Engagement scores for 2 years in a row. (2007-2008)

PROCTOR & GAMBLE (FOLGERS COFFEE), Kansas City, MO • April 1996 to May 1999

Quality Leader

Directed all aspects of Quality Assurance of the Folgers Coffee product line to maximize sales through proactive Quality

Management systems and extensive quality training.

Key Accomplishments:

• Earned a 25% increase in quality ratings by identifying problems with goods, service processes, procedures and

taking corrective action as to the root cause of the difficulty.

T MARZETTI FOODS, Atlanta, GA • July 1987 to March 1996

Production / Processing Supervisor

Coordinated production, processing, and maintenance department to obtain optimum utilization of machines and

equipment, effectively overseeing productivity, labor costs, quality and safety. Trained and motivated employees in

safety, quality, GMP and overall team building skills. Supervised and took any necessary action to prevent food safety

and food quality problems from occurring. Spear-headed preparations for AIB audits. Conducted safety training and

ensured compliance with all company policies, plant rules and regulations.

Key Accomplishments:

• Achieved a 30% increase in production output through the implementation of key process improvements.

• Reduced labor costs by 10% by scrutinizing production schedules and estimating labor hour requirements for

completion of jobs.

EDUCATION

Lindenwood University, St. Charles, MO

Bachelor’s Degree

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Baker University, Lees Summit, MO

Associates Degree (Magna Cum Laude)

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Institute of Business & Technology, Atlanta, GA

Business Major

Gary Career Center, Gary, Indiana

Certificate - Machine Operator

RESUME

RESUME

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