Customer Service Medical
Resume:
Ruby Evans
Las Vegas, NV *9031
213-***-**** (cell)
*************@*****.***
PROFILE: Experienced in all areas customer service with diversified
experience in both public & private industries with many years in the
hospital/health care environment. Excellent communications & team building
skills with a commitment to organizational success & change management.
SKILLS:
. Capable, trustworthy individual with many years experience working
with doctors & medical staff
. Extensive knowledge & experience in scheduling, medical terminology &
hospital procedures
. Skilled in MS Office; Word, Excel, Internet & various data base
programs including Voltax & other similar hospital programs
. Extremely organized and punctual with strong work ethics
. Excellent team player, with strong attention to detail and follow-
through
. Self-starter, able to work with minimal supervision
. Positive attitude with the ability to accept constructive criticism
PROFESSIONAL EXPERIENCE:
Valley Hospital Volunteer 2012 -
Present
. Create patient charts while providing clerical & reception support for
various departments
. Respond to nursing requests & aiding in discharge of patients
including providing wheelchair accompaniment of patients in waiting
areas
. Receive & dispatch calls from Admitting & Nursing for patient
admission & discharge
. Maintain waiting room areas & assist families/visitors by providing
information on location of patients
. Perform clerical duties as requested; filing, labeling, stuff
envelopes, sort mail, copying & answering phones
. Deliver morning newspapers, mail, gifts & flowers to designated areas
of hospital
Page 2, Resume
Ruby Evans
Foundation for Independent Tomorrow Student/Mentee 2011 -
2012
. Training & employment preparation refresher courses including basic
computer classes in medical terminology & business writing with
Certificates in Medical Terminology & MS Office
. Participated in mentoring & job identification program
SEIU-UHW, Los Angeles, CA Representative Organizer 2009 -
2010
. Exercised leadership, training & motivation to build & maintain a
steward system designed to empower & mobilize workers while addressing
issues & disputes affecting workers
. Worked with Executive Board, shop stewards & committee representatives
to design & implement a steward system for workers through contract
negotiations & enforcement
. Implemented organization of campaigns to win Union recognition for
organized & unorganized workplaces
. Attended & participated in staff meetings on a daily basis while
organizing rallies & demonstrations seeking member involvement &
community support
. Educated workers & others on how power relationships work & how
workers can acquire & use knowledge in appropriate settings
. Represented Union as assigned in community & labor coalition
activities
. Completed administration tasks such as activities forms, expense &
weekly reports
Kaiser Permanente Hospital, Los Angeles, CA Psychiatric Social Clerk
1992 -2008
. Conducted patient intake & first visit screenings
. Coordinated scheduling & re-scheduling for patients of the medical &
psychiatric team
. Assisted with staffing & scheduling employees to various areas within
department when coverage was needed to ensure quality of customer
service
. Implemented workplace safety & conduct ergonomics assessments
. Answered phones, faxed & copied documents for medical & psychiatric
doctors
. Prepared discharge resources & information for new patients discharged
from inpatient setting
. Scheduled group therapy appointment for licensed clinicians &
psychiatric
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