Customer Service Manager

Katherine Cisneros

*** ***** ***** *******, ** **131

817-***-**** *************@*****.***

SUMMARY

Seasoned Billing and Accounts Receivables Analyst with over 8 years of experience managing contractor payroll and payables

for internationally based clients across multiple platforms. Advanced technical knowledge, including Microsoft Office Suite,

PeopleSoft, IQNavigator, and using client based websites. Insured accuracy of timekeeping records and contractor compliance

HIGHLIGHTS

Effective time management Training and development

Employment Law knowledge Regulatory compliance

Strong communication skills Expert in Customer service

Complex problem solving Exceptional interpersonal skills

Analytical Thinking Identifying Process Efficiency

Program Implementation Personnel records maintenance

Optimum positions would utilize strengths in analytical thinking, improving efficiency, and drive to exceed business needs and

goals.

ACCOMPLISMENTS

Customer Service

Handled client effectively by identifying needs, quickly gaining trust, approaching complex situations and resolving

problems to maximize account efficiency

Reduced open invoice cycle time from 60+ days to 30 days by developing dispute reporting procedures, and insuring

accuracy in payroll processing

Research

Investigated and analyzed client complaint to identify and resolve issues

Research and resolve billing problems that had previously been missed.

Reporting

Maintained status reports to provide management with updated information for client accounts using advanced

Microsoft Excel functions.

Provide information on payroll and billing processed for internal and external audits including contracts, timekeeping,

and wage information from multiple sources

Volt Information Sciences Orange, CA October 2005 to September 2013

A/R Analyst

Processed contractors payroll and accounts receivables for major clients including AT&T Canada and AT&T International,

Caterpillar, Mellon Bank of New York, Solar Turbines, Southern California Edison, and Toyota Material Handling, USA

Handled client concerns regarding hours and wages processed according to contractual guidelines

Streamlined current account processes to more effectively process accounts.

Work with Branches and Business Development Managers to insure proper setup of contractors within client payroll record

keeping systems to insure timely processing of accounts

Surface Constructors, Inc. La Habra Heights, CA January 2003 to September 2005

Office Manager

Processed contractors Payroll, Accounts Payable, Accounts Receivables, Sales and Income taxes for Business and owners

personal accounts

Fairhaven Memorial park and Mortuary Santa Ana CA December 1999 to December 2001

Security and Maintenance Supervisor

Insure security and maintenance of Memorial Park and Funeral Services buildings. Oversee maintenance and housekeeping

crews. Met with Vendors for required repair services. Provide information and backup for detailing budgets.

Education

Access Level I and II

Excel I and II

Six Sigma Yellow Belt

Contact this candidate