Customer Service Manager

Gretchen Shook

** **** ***** *****

Destin, FL. 32541

Phone: 850-***-****

Email: *****@*****.***

Profile :

Great Attitude.

Hard Worker.

Fast-Paced Learner.

Communication Skills.

Able to Work Under Stressful Situations.

Computer & Typing Skills.

Goal-driven achiever with strong organizational skills.

Education :

Charles D. Owen High School

Graduation Date: May 1994

High School Diploma

Experience:

Human Resources / Cash Office ( October 2013 – Present )

Belk

• Responsible for hiring and training all new employees

• Keeping Associates employee folders, time and attendance are up to date

• Entering and editing time in Timera system for payroll

• Completing daily audits to ensure all cash is balanced for the registers, and the store.

• Overseeing the daily, weekly, and monthly reports are done

• Making sure the schedules are done in a timely manor

• Making sure the accounts payable are taken care of each month through Concur system

• Assisting the Store Manager

Senior Assistant Manger ( November 2011- October 2013 )

Sunbelt Credit

• Data entry

• Customer service

• Collections in office, and in the field

• Adhering to the FDCPA, and state laws

• Manage cash, credit card machine while always maintaning a balanced drawer

Store Manager ( November 2008- November 2011 )

Cash Tyme, Mary Esther, F.L

• Coordinated daily operations and morning staff meetings, addressed and resolved customer

complaints

• Created and prepared paperwork for all new hires, tracked attendance, and recorded personal and

vacation time.

• Data Entry

• Balancing the cash drawer

• Collections in the office, and in the field

• Monthly projections

• Hiring and training new employees

Customer service

Reservations Seasonal( June 2008 - November 2008 )

Sandestin Golf & Beach Resort, Sandestin F.L.

• Making reservations for the resort

• Working with Navis

• Making sure that all ELM’s are filed out for the month

• Following up on ELM’s

• Up selling the packages

• Data Entry

Office Manager (July 2006 - July 2008)

The Tax Guy, Pensacola, FL ( 2 Locations )

• Supervised, coached and counceled staff of 20 employees

• Trained employees of all office operations

• Employee safety, welfare, wellness and health reporting

• Maintaining empolyee files

• Answer multiple phone lines

• Schedule Appointments

• Type and send legal letters

• Bookkeeping

• Filing

• Data Entry

Wireless Consultant (November 2004 - July 2006)

Nextel Partners, Fort Walton Beach, FL.

• Function as versatile team player with ability to quickly assess, comprehend, and manage new

business scenarios, customer groups, and product types.

• Activating Cellular Service.

• Meeting Monthly Sales Goals.

• Data Entry

• Presidents council awards winner for outstanding customer service 2005/2006

Store Manager (November 2001 - November 2004)

Advanced Wireless, Santa Rosa Beach, FL.

• Daily supervision of all operational activities of the store including:

Merchandising, Visual Presentation, Loss Prevention and Human Resources.

• Train, Motivate and Develop employees to ensure effective performance.

• Effectively manage a diverse staff in order to meet the merchandising standards and sales

objectives of the company.

• Maintain budget controls and execute at attain sales goals.

• Data Entry

Contact this candidate