Customer Service Project Manager
Resume:
Residence Phone: *** *** - ****
Levittown, New York 11756 ******@*****.***
***********@*****.***
Angela D Lupo
Work experience G4S/Citibank August 2013 - Present
Project Manager - Northeast Region - Five Boroughs & Long Island
25 New Bridge Road Rm 303
Hicksville, New York 11801
• Insure all Guard Special Requests have coverage
• Supervise and Assist Area Supervisors with Coverage
• Labor scheduling, Detail of Service, Maintain Keys.
• Site Inspections of Security Officers and Citibank’s
Broward County Courthouse June, 2011 – June 2013
201 SE 6 Street
Ft. Lauderdale, FL 33301
Audit Specialist (Probate & Guardianship)
• Assist Court officials
• Explain complex guardianship procedures
• Post entries
Wackenhut G4S November, 2006 – August 2013
4200 Wackenhut Drive suite100
Palm Beach Gardens, FL 33410
Uniformed Security Officer
• Secure entry points at the Broward County Courthouse.
• Scan Packages and belongings and perform magnetometer searches
where required.
• Work with and assist Broward Sheriff’s Office deputies.
Security Officer - Supervisor
Lieutenant
• Trained and supervised officers at Security posts at various gated
communities.
• Patrolled communities and communicated with local police
departments.
• Governmental Building 115 South Andrews Ave Fla
Patrol Perimeter inside/outside of Building.
Monitor CCTV.
Call On call Supervisor with Emergency for Broward County.
Progressive Medical Center January, 2006 – November, 2006
5417 W. Atlantic Blvd.
Margate, FL 33063
Customer Service Specialist
• Clerical duties such as typing, filing, coping, answering phones.
• Maintenance of patient files.
• Provide outside counsel with medical requests for personal injury
cases,
• Manage front desk interface with patients and four doctors and three
massage therapists.
• Assist doctors with patients and their therapies.
• Handle daily financial transactions and correspondence.
• Secured the office at closing and opened it at start of business.
South Women's Health Center January, 2005 – January, 2006
3850 Coconut Creek Pkwy #201
Coconut Creek, FL 33066
Insurance Verification Clerk
• Verify all medical insurance for each patient and maintain updated
information.
• Provide clerical support and supervise maintenance of medical charts
and files.
• Respond to medical request from hospitals, doctors and patients.
• Maintain appointment calendar for six doctors
Pet Smart September, 2003 – January, 2005
1520 Forest Ave
Staten Island, NY 10303
Customer Service Clerk
Florida Obstetrics and Gynecology March, 2003 – August, 2003
9970 Central Park Blvd suite 403 Boca Raton, Fl 33428
Receptionist
J. Moran Associates April, 1997 – January, 2003
190 Jim Moran Blvd
Deerfield Beach, Fl 33442
Sr. Account Development and Customer Service Specialist
Education Broward Citizens Academy
Certificate of Achievement
Atlantic Vocational Coconut Creek, Fl
Basic Accounting
Brooklyn Career School Staten Island, NY
Clerical Certification
Port Richmond HS Staten Island, NY
St. George GED/High School Diploma
•
Skills and Achievements
Typing: 40-45 wpm
•
Word and Excel
•
Tracking and Inventory software
•
L3 X-ray equipment
•
Oakland Park COP Citizen on Patrol Program
since April, 2008
•
CPR Trained
Close Circuit Tv Monitoring
Government Center - Fort Lauderdale
• Office 365
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