Customer Service High School
Resume:
Betty A. Conway
*** ****** *****, **********, ** 19709
**************@***.***
CUSTOMER SERVICE/ADMINISTRATIVE MANAGEMENT PROFESSIONAL
More than twenty years working for and managing Front Office and Medical/Accounting
Overview
establishments in the Northern Delaware region. Recognized for delivering unparalleled
customer service as seen through the completion of the Customer Service Certification
program. Highly creative, acknowledged as a result oriented and solution focused individual. A
verifiable track record of success backed by impeccable references. Areas of expertise include:
Excellent Organizational Skills
•
Exceptional Customer Service/Customer
•
5. Skilled at Budgeting/Record Keeping
Relations Skills
6. Capable Problem Solver
1. Front Office & Employee
7. Experienced Medical Administrative
Management
Skills
2. Work as Team Player
8. Expert in use of Multi Line Phone
3. Computer Proficient
systems, Typing, Filing, Schedule
Computer: Knowledgeable in Lotus
4.
Maintenance, 10 Key Calculator and
Notes & Microsoft Office Suite 2010
Transcription
Macy’s Concord Mall Store, Wilmington, DE 2012 Present
Employment
ADMINISTRATIVE SALES ASSOCIATE
Bank of America, Newark, DE 2007 2011
CUSTOMER SERVICE REP, DRAFT COLLECTOR, BILLING DISPUTE REP
Focus Healthcare at Meadow Wood Hospital, New Castle, DE 2006 2007
PATIENT ACCOUNTING/COLLECTIONS
Judith E. McCann, DMD, Dental Office, Newark, DE 2006 2007
DENTAL RECEPTIONIST
Education
Certification: Professional in Customer Service
Certification Number: BC075632197090
Equivalency: Business/Administrative Management Curriculum
Paul M. Hodgson Vocational Technical School, Newark, DE
Diploma:
William Penn High School, New Castle, DE
Accomplishments
1. Proactive planning in (such n such dept or company) led to notable increase in morale
in all departments.
Creates a pleasant office environment resulting in proven customer satisfaction, which
•
drastically reduces potential problems within current office settings.
Established new credit criteria for new accounts, significantly reducing bad debt
•
Developed, researched and delivered on time the (what of whatever business you were
•
working in for a specific company.)
Collaborated across teams to share information and coordinate on new ideas at weekly
•
collection/staff meetings.
References and Supporting Documentation Furnished Upon Request
Contact this candidate