Betty A. Conway

*** ****** *****, **********, ** 19709

302-***-****

acbhzl@r.postjobfree.com

CUSTOMER SERVICE/ADMINISTRATIVE MANAGEMENT PROFESSIONAL

More than twenty years working for and managing Front Office and Medical/Accounting

Overview

establishments in the Northern Delaware region. Recognized for delivering unparalleled

customer service as seen through the completion of the Customer Service Certification

program. Highly creative, acknowledged as a result oriented and solution focused individual. A

verifiable track record of success backed by impeccable references. Areas of expertise include:

Excellent Organizational Skills

•

Exceptional Customer Service/Customer

•

5. Skilled at Budgeting/Record Keeping

Relations Skills

6. Capable Problem Solver

1. Front Office & Employee

7. Experienced Medical Administrative

Management

Skills

2. Work as Team Player

8. Expert in use of Multi Line Phone

3. Computer Proficient

systems, Typing, Filing, Schedule

Computer: Knowledgeable in Lotus

4.

Maintenance, 10 Key Calculator and

Notes & Microsoft Office Suite 2010

Transcription

Macy’s Concord Mall Store, Wilmington, DE 2012 Present

Employment

ADMINISTRATIVE SALES ASSOCIATE

Bank of America, Newark, DE 2007 2011

CUSTOMER SERVICE REP, DRAFT COLLECTOR, BILLING DISPUTE REP

Focus Healthcare at Meadow Wood Hospital, New Castle, DE 2006 2007

PATIENT ACCOUNTING/COLLECTIONS

Judith E. McCann, DMD, Dental Office, Newark, DE 2006 2007

DENTAL RECEPTIONIST

Education

Certification: Professional in Customer Service

Certification Number: BC075632197090

Equivalency: Business/Administrative Management Curriculum

Paul M. Hodgson Vocational Technical School, Newark, DE

Diploma:

William Penn High School, New Castle, DE

Accomplishments

1. Proactive planning in (such n such dept or company) led to notable increase in morale

in all departments.

Creates a pleasant office environment resulting in proven customer satisfaction, which

•

drastically reduces potential problems within current office settings.

Established new credit criteria for new accounts, significantly reducing bad debt

•

Developed, researched and delivered on time the (what of whatever business you were

•

working in for a specific company.)

Collaborated across teams to share information and coordinate on new ideas at weekly

•

collection/staff meetings.

References and Supporting Documentation Furnished Upon Request

Contact this candidate